Student Success Advisor

Post University

. Serve as a consistent point of contact for online and/or regional-site students from enrollment through graduation .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong student advocacy and relationship-building skills, effectively guiding adult students through their academic journey while utilizing technologies such as Blackboard and CRM systems to enhance the student experience.

Highest-signal resume keywords

Bachelor's DegreeStudent AdvocacyBlackboard ProficiencyExcellent Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisStudent Progress TrackingRetention Solutions DevelopmentWeb RegistrationCRM/CNS Proficiency

Soft Skills

Engaging Phone PresenceGoal-OrientedResponsiveRelationship DevelopmentIndependent Work

Tools & Technologies

BlackboardMicrosoft Office ProductsSocial Media

Industry Keywords

Student SuccessAcademic PoliciesAdult EducationMultitasking EnvironmentCoaching

About the role

Key responsibilities & impact

Serve as a consistent point of contact for online and/or regional-site students from enrollment through graduation
Build trusting, supportive relationships with new students and sustain them through graduation
Counsel and coach adult students to overcome barriers to academic and career goals
Communicate frequently with assigned students by phone and email
Respond to student questions and requests, typically on the same day
Advocate for student needs across university departments
Independently manage an assigned student caseload
Track student progress toward graduation and report metrics to management
Analyze student data to improve the student experience and services
Identify barriers to academic success and develop retention solutions
Introduce and train students on university systems such as Web Registration and Blackboard
Communicate and support university academic policies
Guide students on academic progress, course selection, degree selection, and work/life/study issues
Coach students on success strategies, overcoming objections, and productive university interactions
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education and experience required
Engaging and dynamic phone presence
Excellent email communication skills and clear, concise writing ability
Ability to work independently and as a team member
Energetic and goal-oriented
Ability to work in a fast-paced, multitasking environment
Dedicated to student success
Responsive to students and colleagues
Ability to use and quickly learn technologies including Blackboard, social media, CRM/CNS, and Microsoft Office Products
Excellent organizational skills and ability to maintain consistent contact with a student caseload
Ability to connect with and develop relationships with adult students
High ethical standards
Ability to work evenings/weekends preferred

Benefits

Comp & perks

Option to work remotely
50-foot ethernet cable provided
Flexible schedule options: Tuesday-Saturday or Sunday-Thursday with one late night (Thursday)