Student Success Advisor

Post University

. Serve as a consistent point of contact for online and/or regional-site students from enrollment through graduation .

Posted 11/4/2026full-timeRemote • Connecticut • United StatesMid-LevelSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong student advocacy and relationship-building skills, effectively guiding adult students through their academic journey while utilizing university systems like Blackboard and CRM/CNS. Capable of analyzing student data to enhance retention strategies and improve overall student experience.

Highest-signal resume keywords

Bachelor's DegreeBlackboard ProficiencyCRM/CNS ExperienceStudent AdvocacyData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisStudent Progress TrackingAcademic CounselingCourse Selection GuidanceRetention Solutions Development

Soft Skills

Effective CommunicationRelationship BuildingGoal-OrientedOrganizational SkillsMultitasking Ability

Tools & Technologies

BlackboardCRM/CNSMicrosoft Office ProductsWeb RegistrationSocial Media

Industry Keywords

Student SuccessAcademic PoliciesAdult EducationEnrollment ManagementGraduation Tracking

About the role

Key responsibilities & impact

Serve as a consistent point of contact for online and/or regional-site students from enrollment through graduation
Build trusting, supportive relationships with new students and sustain those relationships through graduation
Counsel and positively coach adult students to overcome barriers to academic and career goals
Communicate directly, effectively, and frequently with assigned students by phone and email
Respond to student questions and requests, typically on the same day
Advocate for student needs across university departments
Independently manage an assigned student caseload
Track student progress toward graduation and program completion using university systems
Report student-progress metrics to management regularly
Analyze student data to improve the student experience and services
Identify barriers to academic success and develop retention solutions
Introduce and train students on university systems, including Web Registration and Blackboard
Communicate and support university academic policies
Guide students on academic progress, course selection, degree selection, and work/life/study issues
Coach students on success strategies, overcoming hurdles and objections, and productive university interactions
Perform other duties as assigned

Requirements

What you’ll need

A bachelor's degree or equivalent combination of education and experience is required
Engaging and dynamic phone presence
Excellent email communication skills and clear, concise writing ability
Ability to work independently and as a team member
Energetic and goal-oriented
Ability to multitask in a fast-paced environment
Dedicated to student success
Sense of urgency and drive to respond to students and colleagues
Ability to use and quickly learn Blackboard, social media, CRM/CNS, Microsoft Office Products, and other technologies
Excellent organizational skills and ability to maintain consistent contact with a student caseload
Ability to connect with and develop relationships with adult students
High ethical standards
Ability to work evenings/weekends preferred
Minimum home internet requirements: 25 Mb download, 15 Mb upload, and latency below 40
Dedicated, quiet home workspace free from distractions required
Direct wired connection to home router; wireless connections are not permitted
Ability to work Monday through Friday with one late night on Wednesday after training

Benefits

Comp & perks

Option to work remotely
Post provides a 50-foot Ethernet cable for home equipment connection