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About the role
Key responsibilities & impact- Prepare and assemble food and beverage items, including grab-and-go offerings, light fare, coffee, beer, wine, and non-alcoholic beverages
- Follow established recipes, portioning, and presentation standards
- Maintain cleanliness, organization, and food safety standards across prep and service areas
- Support basic kitchen operations, including ingredient preparation, stocking, and organization
- Monitor product quality and ensure offerings meet Trailhead Lodge standards
- Work under the direction of the Guest Experience Supervisor/Manager
- Interact directly with lodge guests and community visitors
- Collaborate with Guest Experience, Housekeeping, Facilities, Night Audit, and Events teams
- Provide operational support to Events and Activities during high-volume periods or staffing gaps
- Act as an escalation point for guest concerns when the Guest Experience Supervisor or Manager is unavailable
- Support work-order communication and guest issue resolution cross-functionally
- Assist with reinforcing guest service training and standards
- Maintain a professional, guest-ready presence and follow safety, service, and documentation procedures
- Support other departments during peak periods or weather events
Requirements
What you’ll need- High school diploma or GED required
- Prior F & B experience
- Outgoing personality with a genuine desire to host and help people
- Strong communication skills and confidence interacting with guests
- Ability to remain calm, friendly, and solution-oriented in fast-paced environments
- Comfortable working in a fast-paced, multi-system environment while maintaining high levels of accuracy and guest confidentiality
- Ability to quickly learn and navigate guest-facing technology platforms, including reservation systems, POS systems, and CRM tools
- Proficiency with hotel Property Management Systems (PMS), such as Stay N Touch, Cloudbeds, Roommaster, Maestro, Mews, or similar systems
- Working knowledge of OTA and channel management platforms, such as SiteMinder or comparable systems
- Strong competency in Microsoft Office / Microsoft 365, including Outlook, Word, Excel, and Teams
- Ability to perform physical tasks as required
- Oregon Food Handler Card
- OLCC Alcohol Service Permit
- Maintain compliance with applicable food safety, sanitation, and alcohol service regulations
- 3+ years in a similar role
- Ability to shovel snow and walk on steep and uneven surfaces
- Minimum age requirement: 21+
Benefits
Comp & perks- Free employee season pass and free or discounted dependent(s) season pass
- Free and discounted friends & family day passes
- Free transportation to & from Bend, Sunriver, and La Pine
- Discounts across the resort (food & beverage, retail, rentals, lessons & more)
- Winter season employee housing program & Summer season camping program
- 401k with up to 5% company match & immediate vesting
- Discounted daycare onsite at Mt. Bachelor
- Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
- Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts
- Tips