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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong guest service skills with proficiency in Property Management Systems and POS systems, ensuring accurate guest information and effective communication. Capable of creating memorable guest interactions while maintaining a positive and organized hospitality environment.
Highest-signal resume keywords
Guest Service ExperienceProperty Management Systems (PMS)Point Of Sale (POS) SystemsStrong Communication SkillsMicrosoft Office / Microsoft 365
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Property Management SystemsPoint Of Sale SystemsOTA Management PlatformsData AccuracyReservation Systems
Soft Skills
Outgoing PersonalitySolution-OrientedCalm Under PressureEmpathyTeam-Oriented
Tools & Technologies
Stay N TouchCloudbedsRoommasterMaestroMews
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Guest ExperienceHospitalityService RecoveryFood And Beverage ServicesRetail Transactions
About the role
Key responsibilities & impact- Greet guests warmly at check-in and provide a positive send-off at departure
- Assist with reservations, check-in, check-out, guest inquiries, and front desk communications
- Process payments and follow cash-handling procedures
- Maintain accurate guest information, room assignments, and notes in the Property Management System
- Assist guests with directions, transportation questions, amenity requests, and lodge information
- Share local knowledge and personalized recommendations
- Anticipate guest needs and create memorable interactions
- Provide service recovery by addressing concerns empathetically and escalating issues when appropriate
- Support limited food and beverage services, lobby offerings, grab-and-go items, and non-alcoholic beverages
- Process retail and grab-and-go transactions through the POS system
- Maintain cleanliness, organization, and presentation of retail and food offerings
- Communicate restocking or supply needs to the Guest Experience Supervisor
- Collaborate with Guest Experience Attendants, Guest Experience Supervisor, Night Audit, Housekeeping, Facilities, Events, and Activities teams
- Follow daily priorities, schedules, and supervisor guidance
- Support a positive, team-oriented hospitality environment
- Provide operational support to Events and Activities during high-volume periods or staffing gaps
- Act as an escalation point for guest concerns when the supervisor or manager is unavailable
- Support work-order communication and guest issue resolution
- Assist with reinforcing guest service training and standards
Requirements
What you’ll need- High school diploma or GED required
- Prior guest service or hospitality experience preferred but not required
- Outgoing personality with a genuine desire to help people
- Strong communication skills and confidence interacting with guests
- Ability to remain calm, friendly, and solution-oriented in fast-paced environments
- Comfortable working in a fast-paced, multi-system environment while maintaining high levels of data accuracy and guest confidentiality
- Ability to quickly learn and navigate guest-facing technology platforms, including reservation systems, POS systems, and CRM tools
- Proficiency with hotel Property Management Systems (PMS), such as Stay N Touch, Cloudbeds, Roommaster, Maestro, Mews, or similar systems
- Working knowledge of OTA and channel management platforms, such as SiteMinder or comparable systems
- Strong competency in Microsoft Office / Microsoft 365, including Outlook, Word, Excel, and Teams
- Ability to perform physical tasks as required
- Ability to shovel snow and walk on steep and uneven surfaces
- Minimum 1+ years in a similar role
- Minimum age requirement: 21+
Benefits
Comp & perks- Free employee season pass and free or discounted dependent(s) season pass
- Free and discounted friends & family day passes
- Free transportation to & from Bend, Sunriver, and La Pine
- Discounts across the resort (food & beverage, retail, rentals, lessons & more)
- Winter season employee housing program & Summer season camping program
- 401k with up to 5% company match & immediate vesting
- Discounted daycare onsite at Mt. Bachelor
- Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
- Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts