IT Analyst, Access Control

Power Digital Marketing

. Process access, license and entitlement requests in the ticketing system within SLA, with the correct approval captured on every request .

Posted 9/30/2026full-timeRemote • Brazil, Chile, Colombia, Costa Rica, Ecuador, Mexico, Nicaragua, SpainJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing access and entitlement requests using Okta, ensuring compliance with approval workflows and KPIs. Proficient in data analysis and reporting for license management and optimization of SaaS applications.

Highest-signal resume keywords

Okta AdministrationAccess ManagementSaaS License ManagementTicketing System ExperienceAdvanced English Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Access Request ProcessingEntitlement DesignLicense ReclamationData ReconciliationAccess Review Execution

Soft Skills

Detail-OrientedClear Written CommunicationPolite Assertiveness

Tools & Technologies

OktaPower Digital's Nova EcosystemTicketing System

Industry Keywords

Identity ManagementVendor ManagementSLA ComplianceUser Satisfaction KPIs

About the role

Key responsibilities & impact

Process access, license and entitlement requests in the ticketing system within SLA, with the correct approval captured on every request
Structure and maintain Okta entitlements, including group-based and role-based access, app assignment rules, and cleanup of individual assignments
Track SaaS application seat counts and utilization, reclaim unused seats, flag over-provisioning, and partner with Operations to keep license counts within budget
Run periodic access reviews
Support onboarding of acquired teams through access mapping, entitlement design, and license consolidation
Employ AI technologies to enhance and optimize business processes
Utilize and leverage Power Digital's Nova ecosystem as it relates to the department
Meet access-request, license-spend, entitlement-hygiene, access-review, offboarding, and user-satisfaction KPIs
Perform other applicable or related duties as assigned

Requirements

What you’ll need

2+ years in an IT helpdesk, IT support or identity/access support role
Familiarity with Okta (or another identity provider) user, group and application administration
Comfortable in spreadsheets: reconciling license counts, utilization and cost data
Experience working in a ticketing system and following approval workflows
Vendor management experience is a plus
Detail-oriented with clear written communication; comfortable saying "not yet" politely when an approval is missing
Advanced spoken and written English (B2 or higher)
Availability overlapping US business hours

Benefits

Comp & perks

Equal Opportunity Employer
People-first culture valuing diversity, inclusion, and varied backgrounds and experiences