Customer Success Manager

PowerSchool

. Lead deep-dive investigative conversations with customer stakeholders to uncover goals, constraints, risks, and growth opportunities .

Posted 9/24/2026full-timeRemote • United StatesJuniorMid-Level💰 $58,700 - $82,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management within SaaS environments, focusing on health forecasting, risk management, and driving customer engagement through data-driven insights. Proven ability to lead cross-functional initiatives and advocate for customer needs to enhance long-term partnerships.

Highest-signal resume keywords

Customer Success ManagementHealth/Risk ForecastingCross-Functional CollaborationData Analysis and StorytellingSaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Health ForecastingRisk ManagementAccount PlanningValue-Based SellingInvestigative Customer Conversations

Soft Skills

Analytical SkillsStorytelling SkillsStakeholder Engagement

Tools & Technologies

Salesforce CRMCo-PilotCustomer Success Platforms

Industry Keywords

SaaSEdTechK-12 DistrictsPublic SectorEnterprise Accounts

About the role

Key responsibilities & impact

Lead deep-dive investigative conversations with customer stakeholders to uncover goals, constraints, risks, and growth opportunities
Connect qualitative input with usage trends, support patterns, and operational data to form actionable insights
Partner with Support, Services, Product, Sales, and State/Partner teams to execute retention playbooks and accelerate issue resolution
Ensure customers achieve measurable outcomes tied to renewal timelines and district priorities
Guide customers through structured adoption programs mapped to maturity and product footprint
Identify and close adoption gaps, increase stakeholder engagement, and drive improvements in CSAT/NPS
Continuously evaluate customer health through data signals and leadership engagement quality
Surface risks early and lead the creation of “Get to Green” plans with clear actions, owners, and success metrics
Co-lead Executive Business Reviews with Sales to communicate business outcomes, product value, risk posture, and forward-looking initiatives
Identify expansion signals through investigative discovery and usage insights
Collaborate with Sales to build value-based cases for expansion
Maintain accurate health and risk forecasts that inform renewal readiness
Deliver data-driven recommendations to leadership on trending risks, adoption gaps, and strategic opportunities
Contribute to refining scalable CSM processes and best practices
Serve as a senior point of escalation for adoption, value, or experience challenges
Advocate internally for durable solutions that strengthen long-term partnership

Requirements

What you’ll need

Minimum of 2 years in Customer Success, Account Management, Consulting, or related roles in SaaS or technology-enabled environments
Proven experience leading investigative customer conversations that reveal underlying needs, risks, and expansion opportunities
Demonstrated ability to orchestrate cross-functional initiatives without direct authority
Experience with health/risk forecasting, renewal readiness, and account planning
Strong analytical and storytelling skills — ability to translate data into actionable insights
Ability to travel regionally 30%-45%
Experience with EdTech SaaS, K-12 districts, public sector, or enterprise accounts
Familiarity with renewal motions and value-based selling concepts; ability to craft outcome aligned narratives
Experience with Salesforce CRM, Co-Pilot and other AI tools, and Customer Success platforms for health scoring, usage analysis, and risk management

Benefits

Comp & perks

Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
Flexible Spending Accounts and Health Savings Accounts
Short-Term Disability and Long-Term Disability
Comprehensive 401(k) plan
Generous Parental Leave
Unrestricted paid time off (known as Discretionary Time Off - DTO)
Wellness Program, including ClassPass & Employee Assistance Program
Tuition Reimbursement
Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage