FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Director, Customer Success – Central Region
PowerSchool. Define and execute customer retention, adoption, and value realization strategy across strategic portfolios .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success methodologies and SaaS performance metrics, with a strong focus on customer retention and value realization. Proven ability to lead multi-layered teams and drive strategic initiatives across organizational structures.
Highest-signal resume keywords
Customer Success ManagementSaaS Performance MetricsPeople ManagementStrategic Account ManagementChange Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Value Discovery FrameworksHealth-Scoring StructuresCustomer Lifecycle ManagementFinancial AcumenNegotiation Skills
Soft Skills
Executive PresenceAnalytical CapabilitiesCommunication SkillsStrategic Advisory
Tools & Technologies
SalesforceStatisfyCertiniaPower BI
Certifications & Qualifications
Bachelor's DegreeMBA or Advanced Degree Preferred
Industry Keywords
SaaSK-12 Education TechnologyPublic SectorCustomer Engagement Models
About the role
Key responsibilities & impact- Define and execute customer retention, adoption, and value realization strategy across strategic portfolios
- Lead and scale a multi-layered organization of Customer Success Managers and People Managers
- Establish proactive, value-driven customer success practices
- Define customer health and value realization frameworks across the PowerSchool portfolio
- Serve as executive escalation point for high-risk or high-value accounts
- Build peer-level relationships with C-suite and executive sponsors at critical customer organizations
- Champion the Voice of the Customer with Product and Engineering executives
- Lead complex Executive Business Reviews with Sales leadership
- Own SaaS performance metrics including GRR and customer lifetime value
- Co-architect GTM strategy and renewal plans with Sales leadership
- Track SaaS adoption and utilization metrics and create risk mitigation playbooks
- Drive forecasting accuracy and portfolio predictability through operational reviews
- Design and optimize customer engagement models, segmentation, digital-touch strategies, and lifecycle playbooks
- Optimize CRM and Customer Success Platform hygiene, success planning, and executive dashboards
- Collaborate with Professional Services, Support, Finance, and Product to streamline workflows
- Attract, develop, coach, and inspire Customer Success employees and people managers
- Lead organizational design, change management, scale, maturity, and career progression initiatives
- Foster a transparent, high-accountability culture focused on customer outcomes and innovation
Requirements
What you’ll need- Bachelor’s degree required; MBA or advanced degree preferred
- 10+ years of experience in Customer Success, Strategic Account Management, GTM Leadership, or Management Consulting within SaaS or technology organizations
- 5+ years of direct people management experience
- At least 3+ years managing other people managers or leading a large, multi-tiered team
- Proven track record managing large strategic portfolios with significant revenue ownership, typically $100M+ ARR
- Mastery of enterprise SaaS Customer Success methodologies, including value discovery frameworks, strategic alignment, health-scoring structures, and long-term customer lifecycle management
- Deep financial acumen regarding SaaS economics, including NRR, GRR, and LTV
- Expertise managing large, matrixed, multi-layered organizational structures and complex change-management initiatives
- Advanced knowledge of modern CS technology stacks, including Salesforce, Statisfy, Certinia, and Power BI tools
- Polished executive presence and communication skills
- Superior analytical capabilities
- Strong commercial and negotiation orientation
- Ability to serve as a trusted strategic advisor to internal executive teams and enterprise customer boards
- Ability to thrive in ambiguity and lead through rapid hyper-growth or transformation
- Ability to unite Product, Sales, Support, and Services behind common customer outcomes
- Ability to travel up to 30%
- Experience in K-12 education technology or the public sector is a plus
Benefits
Comp & perks- Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
- Flexible Spending Accounts and Health Savings Accounts
- Short-Term Disability and Long-Term Disability
- Comprehensive 401(k) plan
- Generous Parental Leave
- Unrestricted paid time off (known as Discretionary Time Off - DTO)
- Wellness Program, including ClassPass & Employee Assistance Program
- Tuition Reimbursement
- Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage