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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Quality Management Systems, supplier quality management, and customer complaint resolution, with a strong focus on ISO compliance and continuous improvement methodologies. Capable of leading audits, managing quality KPIs, and driving localization projects in a multinational manufacturing environment.
Highest-signal resume keywords
Quality Management SystemSupplier Quality Management8D / RCA / CAPAISO 9001 / IATF16949FMEA / PFMEA
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality ManagementCustomer Complaint ManagementSupplier AuditsNew Product IntroductionRisk AssessmentControl PlanStatistical Process ControlMeasurement System AnalysisAdvanced Product Quality PlanningProcess Localization
Soft Skills
Strong English CommunicationTeam Development
Industry Keywords
Multinational ManufacturingQuality KPIsContinuous ImprovementRegulatory ComplianceQuality Audits
About the role
Key responsibilities & impact- Manage the Quality function for Vietnam operations
- Ensure quality management systems, customer satisfaction, supplier quality, and successful new product introduction/localization
- Maintain the Vietnam Quality Management System following corporate, customer, regulatory, and applicable ISO requirements
- Lead internal, corporate, certification, customer, and supplier audits, including corrective action and effectiveness verification
- Provide Quality leadership for new product introduction, product/process transfer, and localization projects
- Establish quality requirements, quality gates, risk assessments, PFMEA/FMEA, Control Plans, inspection standards, and validation requirements
- Ensure quality readiness from development and trial production through commercialization and mass production
- Support customer complaint investigation, containment, root-cause analysis, corrective action, and closure
- Ensure timely 8D/RCA responses to customers and guide structured problem solving
- Monitor customer quality performance and reduce complaints, severity, and Cost of Poor Quality
- Establish and manage the supplier quality management program
- Lead supplier qualification, performance monitoring, supplier development, and risk-based supplier audits
- Work with Procurement, Engineering, and suppliers to improve supplier quality and support localization
- Monitor Vietnam quality KPIs and improvement targets aligned with AP and Global
- Identify systemic quality risks and lead improvement projects
- Guide reduction of defects, scrap, rework, complaints, supplier defects, and Cost of Poor Quality
- Represent Vietnam Quality in APAC/regional quality forums and plans
- Align Vietnam quality systems, standards, KPIs, and improvement programs with regional/global requirements
- Share best practices across Vietnam and the APAC Quality organization
- Develop and train the Vietnam Quality team and build organizational quality capability
- Report directly to the Regional Quality Manager
Requirements
What you’ll need- Bachelor's degree or above in Engineering, Chemistry, Manufacturing, Quality, Materials Science, or a related technical discipline
- 10+ years of Quality experience in a multinational manufacturing environment
- At least 5 years of experience in a Quality management role
- Strong experience in Quality Management System, customer complaint management, 8D / RCA / CAPA, supplier quality and supplier audits, NPI / product and process localization, internal and external audits, Quality KPI management, and continuous improvement
- Knowledge of ISO 9001, IATF16949, and industry/customer quality requirements
- Working knowledge of FMEA/PFMEA, Control Plan, SPC, MSA, APQP/PPAP or equivalent quality tools
- Strong English communication skills
- Vietnamese language capability required for Vietnam operations
- Willingness to travel within Vietnam and internationally
- Individual contributor role
Benefits
Comp & perks- Opportunity to grow and develop your career
- Fulfilling workplace environment
- Continuous learning
- Diversity and inclusion
- Employee health and well-being benefits
- Insurance coverages and benefits in accordance with applicable plans
- Other incentives may apply