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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support and service within the coatings and packaging industry, with a strong focus on EHS compliance, problem analysis, and continuous improvement initiatives. Proficient in delivering training and enhancing technical support capabilities through collaboration with equipment suppliers and internal teams.
Highest-signal resume keywords
Technical Support ExperienceEHS ComplianceProblem AnalysisCoatings Industry KnowledgeTraining Program Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportProblem AnalysisContinuous ImprovementTrial SupportMachinery Settings ImprovementChemistry KnowledgeChemical Engineering KnowledgeEngineering BackgroundEnd-Makers ExperienceKepner-Tregoe Methodology
Soft Skills
Team LeadershipCollaborationCommunicationCustomer Relationship ManagementAdaptability
Tools & Technologies
Secure LaunchPPG Quality ToolsTechnical Support SharePoint
Industry Keywords
Coatings IndustryPackaging IndustryEHS PoliciesEMEA RegionTrial Methodologies
About the role
Key responsibilities & impact- Coordinate the work and lead the team for the Easy Open End and Personal Care segments
- Provide technical service and trial support to customers throughout the EMEA region
- Attend important trials across the entire EMEA region
- Improve machinery settings
- Ensure trials and plant-related activities comply with EHS policies and agreed standards
- Provide technical support to customers with new technologies and legacy products
- Lead technical assistance to major customers
- Apply Best-in-Class line trial and plant audit methodologies across Coatings in EMEA
- Deliver training programmes for PPG and customer-facility personnel
- Partner with equipment suppliers to enhance PPG technical support capability
- Deliver post-conversion technical support and respond to problems using established problem analyses
- Instigate continuous improvement programmes at customer facilities
- Establish working partnerships with plants and PPG peers
- Share data and experience globally through the Technical Support SharePoint site
- Perform troubleshooting activities at customer sites
- Investigate failed trials and prevent recurrence
- Work with Segment Support labs to test trial can items and support local development projects
- Report to the Technical Service Manager EMEA
Requirements
What you’ll need- Minimum 5 years working in a technical support / service role in the coatings or packaging industry
- Chemistry, Chemical Engineering or Engineering background
- English speaker to a professional level
- Willingness to travel within EMEA (up to 70%)
- Previous experience in end-makers or engineering
- Ability to work in accordance with EHS policies and agreed standards
- Ability to use Secure Launch and other PPG quality tools
- Ability to use established problem analyses, including Kepner-Tregoe programmes
Benefits
Comp & perks- Opportunity to grow and develop your career
- Fulfilling workplace environment
- Continuous learning
- Equal opportunity employment
- Employee health and well-being benefits and insurance coverages, according to applicable plans and governing documents
- Other incentives may apply
- Disability-related hiring adjustments available