Provider Success Manager

PPLSI

. Establish and maintain positive working relationships with provider law firms .

Posted 10/12/2026full-timeRemote • United StatesJunior💰 $50,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in vendor management, regulatory compliance, and performance evaluation while fostering strong relationships with provider law firms. Proficient in implementing best practices to enhance service delivery and operational efficiency.

Highest-signal resume keywords

Vendor ManagementRegulatory CompliancePerformance EvaluationNegotiation SkillsCross-Functional Team Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vendor Management SoftwareMicrosoft Office SuiteContract ComplianceService-Level Agreement MonitoringPerformance Improvement Planning

Soft Skills

Communication SkillsInterpersonal SkillsRelationship-Building SkillsProblem-Solving AbilitiesDetail-Oriented

Tools & Technologies

SAPOracle

Industry Keywords

Best PracticesQuality StandardsCustomer Satisfaction MetricsCost SavingsEfficiency Improvements

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Establish and maintain positive working relationships with provider law firms
Serve as the primary point of contact for assigned provider law firms
Serve as the internal LegalShield advocate for assigned law firms
Monitor service-level agreements, contractual adherence, deadlines, and quality standards
Address and resolve issues or disputes in provider law firm relationships
Track and evaluate provider performance using quality, timely delivery, and customer satisfaction metrics
Work with provider law firms to improve service delivery, product quality, and contract compliance
Report provider performance to senior management and recommend improvements
Ensure provider law firms meet regulatory, legal, and company compliance requirements
Identify risks and implement corrective actions
Identify cost savings and efficiency improvements
Continuously evaluate and improve management processes
Implement best practices and industry trends to optimize relationships and business outcomes
Deliver performance improvement plans and develop performance targets with the Vice President of Lawyer Services
Train firms on best practices and technology
Resolve member issues and support business development initiatives

Requirements

What you’ll need

Bachelor’s degree in Business, Management, or a related field (or equivalent work experience) preferred
1 year of experience managing third party teams, such as contact center vendors, third party partners, etc
Strong negotiation and management skills
Experience working with cross-functional teams (e.g., Legal, Operations)
Excellent communication, interpersonal, and relationship-building skills
Strong problem-solving and decision-making abilities
Detail-oriented with a focus on accuracy and efficiency
Knowledge of industry best practices and regulatory compliance related to vendor management
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and vendor management software (e.g., SAP, Oracle, etc.)
Extended periods of working on a computer and speaking with others
Extended periods of sitting at a desk
Periodic travel for site visits and conferences; may require airline travel and overnight stay

Benefits

Comp & perks

medical, dental, and vision coverage
company-paid short-term disability and basic life and AD&D insurance
401(k) retirement plan with company match
paid time off
paid holidays
paid sick leave
paid parental leave
LegalShield and IDShield membership plans
Reasonable accommodation for individuals with disabilities
Periodic travel for site visits and conferences