Director of RCM Services

Practice by Numbers

. Build the RCM business from the ground up, including the service, organization, operating standards and revenue growth strategy .

Posted 11/4/2026full-timeRemote • Washington • United StatesLead💰 $150,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Revenue Cycle Management (RCM) with a focus on building and leading teams, developing operational standards, and driving revenue growth. Proficient in managing client relationships and ensuring service delivery excellence across multiple locations.

Highest-signal resume keywords

Revenue Cycle ManagementTeam LeadershipCDT ExpertisePPO Plan Design KnowledgeOffshore Delivery Team Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue Growth StrategyClaims ManagementDenial ManagementPatient CollectionsFinancial ReviewsWorkflow DevelopmentSOP CreationAutomation Process DesignBilling and Collection OptimizationClinical Documentation Review

Soft Skills

Strong Writing SkillsInterpersonal CommunicationTraining and Mentoring

Tools & Technologies

DentrixEaglesoftOpen DentalAscend

Certifications & Qualifications

Bachelor's Degree in Healthcare AdministrationBachelor's Degree in Business AdministrationBachelor's Degree in FinanceBachelor's Degree in AccountingBachelor's Degree in Health Information Management

Industry Keywords

Dental Revenue Cycle ManagementPPO Plan DesignDSO ExperienceGroup-Practice Central BillingService Center Establishment

About the role

Key responsibilities & impact

Build the RCM business from the ground up, including the service, organization, operating standards and revenue growth strategy
Provide the full revenue cycle service covering insurance verification, claims, payment posting, denial management, appeals and patient-balance follow-up
Design and build the US customer-facing team and India delivery operation
Hire the Senior Manager of RCM Operations in India and jointly recruit, train and establish the first delivery team in Gurgaon
Define US/India responsibilities, decision authority, handoffs, escalation paths, support hours, time-zone coverage and staffing requirements
Create operating playbooks, SOPs, training materials and management routines
Own RCM revenue, grow adoption among existing software customers and develop service proposals and pricing
Lead practice-level financial reviews and identify billing and collection opportunities
Build workflows and service standards for verification, claims, posting, denials, appeals and patient collections
Act as coding and escalation authority for CDT, clinical documentation, narratives, attachments and appeals
Own relationships with the first RCM clients and hold delivery teams accountable for service commitments
Own core metrics including attach rate, denial rate, first-pass acceptance, accounts receivable over 90 days and net collections
Travel substantially to Gurgaon for hiring, training and setup, including several trips during the first year

Requirements

What you’ll need

Bachelor's degree in Healthcare Administration, Business Administration, Finance, Accounting, Health Information Management or a related field (required)
8+ years in dental revenue cycle management, including leading a team of 200 or more or managing a large portfolio of practices
Demonstrated revenue growth within an existing customer base
Hands-on CDT expertise, including the ability to review a clinical note and assess whether the documentation supports the coding
Detailed knowledge of PPO plan design, including annual maximums, waiting periods, frequency limits, downgrades, missing-tooth clauses and replacement clauses
Daily working experience in at least two of Dentrix, Eaglesoft, Open Dental and Ascend
Direct experience hiring, training or running an offshore delivery team in India or a comparable market, with operational ownership beyond vendor oversight
Strong writing skills for SOPs, appeal letters and training material, and the ability to design processes with automation in mind
Ability and willingness to meet the significant India travel requirement
DSO or group-practice central billing experience (preferred)
Establishing a service or delivery center from scratch (preferred)
Familiarity with hiring in India (preferred)

Benefits

Comp & perks

Performance bonus
May be eligible for equity
Medical, dental, and vision coverage
401(k) with company match
Paid time off
Paid holidays
Maternity and parental leave