Upsell Account Manager

Practice by Numbers

. Own upsell, cross-sell, and renewal execution across an assigned book of customers .

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $63,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing upsell, cross-sell, and renewal processes while leveraging data-driven insights to enhance customer relationships and drive revenue growth. Capable of leading consultative discussions and negotiating effectively to maximize customer value and retention.

Highest-signal resume keywords

Upsell And Cross-Sell ExecutionRenewal ManagementData-Driven Decision-MakingCommercial NegotiationCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue ForecastingContract ExecutionPipeline ManagementPricing DiscussionsRenewal Risk Tracking

Soft Skills

AccountabilityDisciplineOutcome OrientationConsultative SellingRelationship Respect

Industry Keywords

Net Revenue Retention (NRR)Customer SuccessExpansion OpportunitiesCommercial ValueRenewal Processes

About the role

Key responsibilities & impact

Own upsell, cross-sell, and renewal execution across an assigned book of customers
Drive expansion motions contributing approximately 30% of overall sales revenue
Manage renewal timelines, pricing discussions, and contract execution
Partner with Customer Success and Retention Managers to align renewals with customer health
Lead consultative upsell and renewal discussions based on product usage, customer outcomes, maturity, commercial value, and ROI
Position renewals and upgrades as continuations of value
Manage objections and negotiations
Maintain a clean pipeline of expansion opportunities and upcoming renewals
Forecast renewal and expansion ARR
Track close plans, renewal risks, and commercial blockers
Provide visibility into NRR drivers and gaps
Identify renewal and upsell patterns to inform packaging, pricing, expansion triggers, timing, and playbooks
Help build repeatable renewal and upsell processes

Requirements

What you’ll need

Comfortable owning both expansion and renewal revenue
Respects Customer Success ownership of relationships and health
Confident leading commercial conversations without being transactional
Uses data to drive urgency and decision-making
Accountable, disciplined, and outcome-oriented
Thinks in terms of NRR, not just deals

Benefits

Comp & perks

Quarterly bonus tied to upsell and renewal performance (based on % of revenue generated)
Medical, dental, and vision coverage
401(k) with company match
Direct exposure to leadership on pricing, packaging, and growth strategy