Customer Support Specialist I – ChiroTouch Cloud

PracticeTek

. Resolve inbound customer inquiries via phone and chat .

Posted 10/17/2026full-timeRemote • Nevada • United StatesMid-LevelSenior💰 $22 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in SaaS customer support, with strong troubleshooting and analytical skills to resolve software issues independently. Excels in communication and documentation while managing multiple priorities and maintaining service quality.

Highest-signal resume keywords

SaaS Customer Support ExperienceTroubleshooting SkillsAnalytical SkillsClear Communication SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Professional CommunicationProblem-SolvingTime Management

Tools & Technologies

Ticketing SystemChiroTouch Solutions

Industry Keywords

Customer InquiriesSoftware IssuesService EfficiencyFirst-Contact ResolutionDocumentation Standards

About the role

Key responsibilities & impact

Resolve inbound customer inquiries via phone and chat
Diagnose and troubleshoot software issues and guide customers through solutions
Maintain accurate documentation of customer interactions and resolutions in the ticketing system
Build product expertise across ChiroTouch solutions
Provide informed guidance and proactive recommendations to customers
Collaborate with Product, Engineering, and other teams to escalate issues and drive resolutions
Contribute to improved system performance, backlog reduction, and service efficiency
Meet customer satisfaction, ticket resolution, first-contact resolution, documentation, and call-handling standards

Requirements

What you’ll need

Experience in SaaS customer support or a similar customer-facing software support role
Strong troubleshooting and analytical skills, with the ability to resolve issues independently
Clear and professional written and verbal communication skills
Demonstrated ability to learn and navigate software systems quickly
Proven ability to manage multiple priorities while maintaining attention to detail and service quality

Benefits

Comp & perks

Comprehensive health, dental, and vision coverage options
Wellness benefits supporting lifestyle, behavioral health, and overall wellbeing
Flexible paid time off
Sick time
10 company-paid holidays
401(k) plan with company match
Culture Committee initiatives supporting connection, fun, and belonging
Additional compensation such as bonuses or equity, as applicable
Innovative, collaborative, energetic workplace