Customer Support Specialist II – Payments

PracticeTek

. Research and resolve payment processing and product-related issues across PracticeTek payments .

Posted 10/9/2026full-timeSan Diego • California • United StatesMid-LevelSenior💰 $45,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in payment processing and technical support, with a strong focus on resolving payment-related issues and maintaining high customer service standards. Proven ability to manage cases effectively while ensuring accurate documentation and timely follow-up.

Highest-signal resume keywords

Payments Support ExperienceTechnical SupportTroubleshooting Payment TransactionsCustomer Service SkillsCase Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment ProcessingTransaction InvestigationChargeback ResolutionRefund ManagementTechnical Issue Troubleshooting

Soft Skills

Communication SkillsProblem-Solving Skills

Industry Keywords

Service-Level TargetsCase DocumentationCustomer InteractionsEscalation ManagementProduct-Related Issues

About the role

Key responsibilities & impact

Research and resolve payment processing and product-related issues across PracticeTek payments
Own assigned cases from initial research through resolution
Ensure accurate documentation and timely follow-up via phone and email
Troubleshoot advanced payment and technical issues
Escalate complex cases with complete research and documentation when additional support is needed
Investigate transaction failures, refunds, disputes, chargebacks, configuration, and other payment-related concerns
Resolve payment cases accurately within established service-level targets
Provide timely, clear, and professional support throughout customer interactions
Maintain accurate case documentation and consistent follow-through
Meet established productivity, quality, and customer service expectations

Requirements

What you’ll need

3+ years of payments experience in payments support, payment processing, or a related environment
Experience with technical support and terminal troubleshooting
Experience researching and troubleshooting payment transactions and processing issues independently and while collaborating with internal teams
Experience managing customer cases, escalations, phone calls, and email support
Strong customer service, communication, and problem-solving skills

Benefits

Comp & perks

Comprehensive health, dental, and vision coverage options
Wellness benefits supporting lifestyle, behavioral health, and overall wellbeing
Flexible paid time off
Sick time
10 company-paid holidays
401(k) plan with company match
Culture Committee initiatives supporting connection, fun, and belonging
Benefits including health, dental, vision, paid time off, and 401(k) with company match
May be eligible for additional compensation such as bonuses or equity, as applicable