Customer Support Specialist III

PracticeTek

. Resolve complex STAX payment issues involving transactions, refunds, disputes, chargebacks, integrations, and configuration .

Posted 10/17/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $24 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in resolving complex STAX payment issues and providing top-tier customer support. Capable of identifying recurring problems and implementing solutions to enhance support processes while maintaining clear communication and documentation.

Highest-signal resume keywords

STAX Payments ExperiencePayments Support ExperienceComplex Payment Issue ResolutionCustomer Communication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Payment ProcessingTechnical Issue ResolutionEscalation ManagementDocumentation MaintenanceIntegration Configuration

Soft Skills

Clear CommunicationEffective De-EscalationOwnershipAccountabilityUrgency

Industry Keywords

ChargebacksDisputesRecurring IssuesSupport ProcessesCustomer Trust

About the role

Key responsibilities & impact

Resolve complex STAX payment issues involving transactions, refunds, disputes, chargebacks, integrations, and configuration
Own escalated cases from troubleshooting through resolution, partnering with internal teams as needed
Provide top-tier customer support with clear communication, timely updates, and effective de-escalation
Identify recurring issues and recommend solutions to improve support processes
Maintain accurate documentation and meet quality standards
Provide clear details and next steps for escalated issues
Communicate proactively and maintain customer trust
Identify ways to reduce repeat issues and resolution time

Requirements

What you’ll need

3+ years of payments experience in support, payment processing, or a related role
STAX Payments experience is required
Experience resolving complex payment and technical issues and escalations
Strong customer communication, de-escalation, and problem-solving skills
Ability to work independently with urgency, ownership, and accountability

Benefits

Comp & perks

Comprehensive health, dental, and vision coverage options
Wellness benefits supporting lifestyle, behavioral health, and overall wellbeing
Flexible paid time off
Sick time
10 company-paid holidays
401(k) plan with company match
Culture Committee initiatives supporting connection, fun, and belonging
Potential additional compensation such as bonuses or equity, as applicable