Revenue Cycle Support Specialist

PracticeTek

. Provide frontline customer support for practices using CT Revenue .

Posted 9/23/2026full-timeRemote • United StatesJuniorMid-Level💰 $60,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in chiropractic billing, revenue cycle operations, and customer support within healthcare technology. Proficient in navigating payer workflows, claim statuses, and documentation requirements while ensuring high customer satisfaction.

Highest-signal resume keywords

Chiropractic Billing ExperienceRevenue Cycle OperationsCPT, ICD-10-CM, HCPCS KnowledgeStrong Communication SkillsResearch and Troubleshooting Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Chiropractic Manipulative Treatment CodesClaim Status WorkflowsDenial and Rejection ScenariosMedical Necessity DocumentationModifiers and Authorizations Knowledge

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationSound JudgmentCustomer-Friendly Language

Tools & Technologies

SaaS ProductsSupport PlatformsPayer Portals

Certifications & Qualifications

CPB CertificationCPC Certification

Industry Keywords

Healthcare Customer ServiceRevenue Cycle ManagementMedical BillingEOB/ERA ConceptsChiropractic Billing Concepts

About the role

Key responsibilities & impact

Provide frontline customer support for practices using CT Revenue
Respond to customer questions through approved support channels
Guide customers through CT Revenue functionality, claim statuses, payer responses, payment activity, denials, and rejections
Explain chiropractic billing concepts and common revenue-cycle terminology
Research questions using product data, internal documentation, payer information, and support resources
Document troubleshooting steps, findings, customer communications, and resolutions
Differentiate product-use questions from billing, payer, configuration, training, and technical issues and route them appropriately
Support questions involving Chiropractic Manipulative Treatment, including codes 98940, 98941, and 98942, plus E/M and therapy/rehabilitation services
Explain active treatment versus maintenance care, medical necessity, documentation requirements, modifiers, authorizations, visit limits, coordination of benefits, and payer responses
Apply Medicare chiropractic billing knowledge and commercial payer workflow knowledge
Recognize personal injury and workers’ compensation scenarios and escalate specialized questions
Escalate complex coding, reimbursement, compliance, payer-policy, or product-defect questions with context and documentation
Contribute to knowledge-base articles, troubleshooting guides, training content, and support playbooks
Share customer feedback and recurring friction points with Product, Revenue Cycle, Implementation, and partner teams
Meet expectations for responsiveness, resolution quality, documentation, and customer satisfaction
Use support data and coaching feedback to improve first-contact resolution and reduce avoidable escalations
Participate in ongoing training on CT Revenue, chiropractic billing, payer workflows, and support best practices

Requirements

What you’ll need

2+ years of experience in medical billing, revenue cycle operations, healthcare customer service, or healthcare technology support preferred
Hands-on chiropractic billing experience strongly preferred
Familiarity with common CMT, E/M, therapy, modifier, denial, and payer concepts
Working knowledge of CPT, ICD-10-CM, HCPCS, insurance terminology, EOB/ERA concepts, claim status workflows, and common denial or rejection scenarios
Strong written and verbal communication skills, with ability to explain technical or billing concepts in simple, customer-friendly language
Strong research, troubleshooting, and documentation skills
Sound judgment about when an issue should be escalated
Comfort learning SaaS products, support platforms, payer portals, and healthcare workflows
Medical billing or coding certification such as CPB or CPC preferred but not required

Benefits

Comp & perks

Comprehensive health, dental, and vision coverage options
Wellness benefits supporting lifestyle, behavioral health, and overall wellbeing
Flexible paid time off
Sick time
10 company-paid holidays
401(k) plan with company match
Culture Committee initiatives supporting connection, fun, and belonging
Workplace powered by innovation, collaboration, and energy
May be eligible for additional compensation such as bonuses or equity, as applicable