Client Advisor

Prada

. Guarantee an extraordinary and memorable luxury customer experience as a Miu Miu Client Advisor .

Posted 11/5/2026full-timeMacau • ChinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering exceptional luxury customer experiences while achieving sales targets. Proficient in building meaningful client relationships and utilizing CRM tools to enhance personalized service.

Highest-signal resume keywords

Luxury Customer ExperienceSales Target AchievementClient Relationship BuildingFluent Spoken MandarinOmnichannel Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM Data CaptureProduct KnowledgeSales StrategyInventory ManagementOperational Procedures

Soft Skills

Excellent CommunicationInterpersonal SkillsProblem SolvingCuriosityTeam Collaboration

Tools & Technologies

Digital ToolsEcommerce Platforms

Industry Keywords

Luxury FashionClient ServiceBrand PhilosophyCustomer JourneyFashion Trends

About the role

Key responsibilities & impact

Guarantee an extraordinary and memorable luxury customer experience as a Miu Miu Client Advisor
Discover clients’ needs and expectations and foster meaningful relationships
Promote the Miu Miu brand philosophy and values to clients
Achieve individual and team sales targets
Provide service for in-store and ecommerce channels
Create a welcoming environment and provide excellent service according to the client journey ceremony
Exceed individual sales targets and KPI goals
Maintain excellent knowledge of products and Prada/Miu Miu history, culture, and DNA
Capture customer data in the company CRM to develop personalized client relationships and future opportunities
Embrace and promote an omnichannel mindset
Stay informed about luxury fashion trends and competitors
Resolve client complaints with line manager and Client Service team when necessary
Use company digital tools to provide an integrated luxury experience
Host customer appointments in person or virtually
Work with Back of House on daily store operations and maintain an organized stock room
Follow operational, stock, security, cash, inventory, logistics, and reporting procedures
Collaborate with colleagues to ensure an exceptional customer experience and positive working environment

Requirements

What you’ll need

Passion for human relations and sales
Problem solving, curiosity and interest in luxury/fashion, art and design
Experience of building a long-lasting relationship with clients
Ability to work in a team as well as alone
Excellent communication and interpersonal skills
Passion and knowledge of the managed product category
Fluent spoken Mandarin

Benefits

Comp & perks

Creative and international working environment
Professional growth opportunities
Inclusive work environment
Equal opportunities regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics