Client Advisor

Prada

. Guarantee an extraordinary and memorable luxury customer experience by placing clients at the center and discovering their needs and expectations .

Posted 11/11/2026full-timeHefei • ChinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering exceptional luxury customer experiences while achieving sales targets through effective relationship management and product knowledge. Proficient in utilizing digital tools and CRM systems to enhance client interactions and promote brand values.

Highest-signal resume keywords

Luxury Customer ExperienceSales Target AchievementCRM Data ManagementOmni-Channel ApproachProduct Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Client Relationship ManagementConflict ResolutionCollaborationCommunicationOrganizational Skills

Tools & Technologies

CRM SystemsDigital Tools

Industry Keywords

Luxury FashionBrand AmbassadorSales PerformanceClient JourneyProduct CareStore OperationsInventory Management

About the role

Key responsibilities & impact

Guarantee an extraordinary and memorable luxury customer experience by placing clients at the center and discovering their needs and expectations
Promote Prada/Miu Miu brand philosophy and values as a Brand Ambassador
Achieve individual and store sales targets while providing service through in-store and e-commerce channels
Create a welcoming environment and deliver excellent service according to the client journey ceremony
Exceed sales and KPI goals and maximize sales performance
Maintain knowledge of products, Prada history, culture, DNA, luxury fashion trends, and competitors
Capture and maintain customer data in the company CRM and follow up to develop long-term relationships
Host in-person and virtual appointments
Promote an omni-channel approach and use company digital tools
Resolve client complaints in coordination with the line manager and Client Service team
Care for and respect products
Collaborate with Back of House on daily store operations and maintain an organized stock room
Follow company procedures for operations, stock, security, cash activity, inventory, logistics, and reporting
Work collaboratively with colleagues to provide a consistent exceptional experience and foster a positive, diverse, and inclusive workplace

Requirements

What you’ll need

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