Client Advisor

Prada

. Create an extraordinary and memorable luxury customer experience centered on client needs .

Posted 11/11/2026full-timeShanghai • ChinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in luxury customer service, sales achievement, and CRM management while promoting brand values and fostering long-term client relationships. Knowledgeable in luxury fashion trends and adept at utilizing digital tools for an omnichannel approach.

Highest-signal resume keywords

Luxury Customer ServiceSales AchievementCRM ManagementOmnichannel ApproachKnowledge of Luxury Fashion Trends

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesCRMInventory ManagementLogisticsReporting

Soft Skills

Client Relationship BuildingCollaborationProblem ResolutionCommunicationOrganizational Skills

Tools & Technologies

Digital ToolsE-Commerce Platforms

Industry Keywords

Luxury FashionBrand AmbassadorPrada Products KnowledgeClient ServiceStockroom Management

About the role

Key responsibilities & impact

Create an extraordinary and memorable luxury customer experience centered on client needs
Promote Prada/Miu Miu brand philosophy and values as a Brand Ambassador
Achieve individual and store sales targets and KPI goals
Provide high-quality customer service in stores and through e-commerce channels
Capture and manage customer data in the company CRM
Follow up with clients to build long-term relationships and personalized opportunities
Host in-person and virtual appointments
Promote an omnichannel approach and use company digital tools
Monitor luxury fashion trends and competitors and advise clients
Resolve client complaints with line manager and Client Service team support when necessary
Handle products with care and respect
Collaborate with Back of House on daily store operations and maintain an organized stockroom
Follow operational, stock, security, cash, inventory, logistics, and reporting procedures
Collaborate with colleagues to deliver a consistent exceptional experience and support a positive, diverse, and inclusive workplace

Requirements

What you’ll need

No explicit education, experience, certification, or language requirements stated
Must perform sales, CRM, customer service, omnichannel, stockroom, cash, inventory, logistics, and reporting activities in accordance with company procedures
Knowledge of Prada products, history, culture, and DNA required for the role
Knowledge of luxury fashion trends and competitors required for the role