Client Advisor

Prada

. Guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering needs and expectations, fostering meaningful relationships, and serving as a Brand Ambassador .

Posted 11/5/2026full-timeHong Kong • Hong KongJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering exceptional luxury customer experiences while achieving sales targets and fostering meaningful client relationships. Proficient in utilizing CRM tools and embracing an Omni Channel approach to enhance client engagement.

Highest-signal resume keywords

Luxury Customer ExperienceSales Target AchievementCRM Data ManagementProduct KnowledgeMultilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesCustomer ServiceProduct KnowledgeCRM SoftwareInventory Management

Soft Skills

Customer-OrientedTeam PlayerDynamicEnthusiasticResult-Oriented

Tools & Technologies

Digital ToolsOmni Channel Systems

Industry Keywords

Luxury FashionCosmeticsClient Relationship ManagementFashion TrendsBrand Ambassador

About the role

Key responsibilities & impact

Guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering needs and expectations, fostering meaningful relationships, and serving as a Brand Ambassador
Convey and promote the Brand philosophy and Values to final Clients, guiding them into the world of Prada
Achieve individual and team sales targets and exceed KPI goals
Provide excellent customer service according to the client journey ceremony
Demonstrate excellent knowledge of products, Prada history, culture, and DNA
Capture customer data in the Company CRM to maintain and develop client relationships and future opportunities
Embrace and promote the Omni Channel mindset
Stay informed about luxury fashion trends and competitors to advise customers
Resolve Client complaints, liaising with the line manager and Client Service team when necessary
Operate with the highest level of care and respect for Products
Use Company digital tools to provide an integrated luxury experience
Host and conduct customer appointments in person or through virtual meetings
Work with the Back of House in daily store operations and maintain an organized stock room
Comply with operational, stock, security, cash, inventory, logistics, and reporting procedures
Collaborate with colleagues to ensure a consistent exceptional experience and positive working environment

Requirements

What you’ll need

Passion in fashion, dynamic and enthusiastic
1-2 years’ relevant experience in sales
Candidate from Luxury/Fashion/Cosmetics industry would be an advantage
Customer-oriented and strong strive to achieve sales
Good team-player and result-oriented
Good command of Cantonese, Mandarin and English

Benefits

Comp & perks

Creative and international working environment
Professional growth opportunities
Inclusive work environment
Equal opportunities regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics