Client Advisor

Prada

. Create an extraordinary and memorable luxury customer experience .

Posted 11/11/2026full-timeXi'an • ChinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing exceptional luxury customer experiences, achieving sales targets, and utilizing CRM tools to foster long-term client relationships. Knowledgeable in luxury fashion trends and committed to operational excellence and teamwork.

Highest-signal resume keywords

Luxury Customer ExperienceCRM Tools ProficiencySales Target AchievementExceptional Customer ServiceTeamwork and Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Target AchievementCRM Tools ProficiencyProduct KnowledgeLuxury Fashion TrendsOperational Procedures

Soft Skills

Constructive CommunicationTeamworkClient Relationship Building

Tools & Technologies

Company Digital Tools

Industry Keywords

Luxury FashionClient ServiceOmnichannel MindsetProduct StandardsDiversity and Inclusion

About the role

Key responsibilities & impact

Create an extraordinary and memorable luxury customer experience
Place clients at the center, discover their needs, and build meaningful relationships
Convey and promote the Prada/Miu Miu brand philosophy and values
Achieve individual and store sales targets
Provide high-quality service through in-store and e-commerce channels
Capture and maintain customer data in the company CRM
Follow up with clients to strengthen long-term relationships
Host in-person and virtual appointments
Promote an omnichannel mindset
Monitor fashion trends and competitors and advise clients
Resolve client complaints in coordination with the line manager and Client Service team
Care for products and maintain product standards
Use company digital tools to provide an integrated luxury experience
Work with Back of House on daily store operations and maintain an organized stock room
Follow operational, stock, security, cash, inventory, logistics, and reporting procedures
Collaborate with colleagues to ensure a consistent exceptional experience and positive work environment

Requirements

What you’ll need

Excellent knowledge of products, Prada history, culture, and DNA
Knowledge of luxury fashion trends and competitors
Ability to use CRM tools and company digital tools
Ability to achieve individual and store sales targets and KPI goals
Ability to provide exceptional customer service
Ability to conduct in-person and virtual appointments
Ability to resolve client complaints
Ability to follow company procedures for security, cash activity, inventory, logistics, and reporting
Teamwork and constructive communication
Commitment to diversity and inclusion

Benefits

Comp & perks

Creative and international working environment
Opportunities for professional growth
Inclusive work environment
Equal opportunities regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics
Diversity and inclusion values
Fair and respectful workplace