Client Advisor

Prada

. Guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering needs and expectations, fostering meaningful relationships, and serving as a Brand Ambassador .

Posted 11/5/2026full-timeMacau • ChinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering exceptional luxury customer experiences while achieving sales targets and fostering long-lasting client relationships. Proficient in utilizing digital tools and CRM systems to enhance client engagement and operational efficiency.

Highest-signal resume keywords

Luxury Customer ExperienceSales Target AchievementClient Relationship ManagementFluent Spoken MandarinOmni Channel Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales PerformanceProduct KnowledgeCRM Data CaptureInventory ManagementCash Activity Reporting

Soft Skills

Excellent CommunicationInterpersonal SkillsProblem SolvingTeam CollaborationCuriosity

Tools & Technologies

Company Digital Tools

Industry Keywords

Luxury FashionBrand AmbassadorClient Journey CeremonyCustomer ServiceFashion Trends

About the role

Key responsibilities & impact

Guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering needs and expectations, fostering meaningful relationships, and serving as a Brand Ambassador
Convey and promote the Brand philosophy and Values to final Clients, guiding them into the world of Prada Brands
Achieve individual and team sales targets and ensure the best service across in-store and ecommerce channels
Create a welcoming environment and provide excellent service according to the “client journey ceremony”
Exceed individual sales targets, maximize sales performance, and contribute to store success
Exceed KPI goals and ensure high-quality sales and customer service
Demonstrate excellent knowledge of products and Prada / Miu Miu history, culture, and DNA
Capture customer data in the Company CRM to maintain and develop client relationships and future opportunities
Embrace and promote an Omni Channel mindset
Stay informed about luxury fashion trends and competitors and advise customers
Resolve client complaints, liaising with the line manager and Client Service team when necessary
Operate with care and respect for products
Use Company digital tools to provide an integrated luxury experience
Host and conduct customer appointments in person or via virtual meetings
Work with Back of House in daily store operations and maintain an organized stock room
Follow company procedures for operations, stock, security, cash activity, inventory, logistics, and reporting
Collaborate with colleagues to ensure a consistent exceptional customer experience and positive working environment

Requirements

What you’ll need

Passion for human relations and sales
Problem solving, curiosity and interest in luxury/fashion, art and design
Experience of building a long-lasting relationship with clients
Ability to work in a team as well as alone
Excellent communication and interpersonal skills
Passion and knowledge of the managed product category
Fluent spoken Mandarin

Benefits

Comp & perks

Professional growth opportunities
Creative and international work environment
Inclusive work environment
Equal opportunities regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics