Client Advisor

Prada

. Create a welcoming environment and provide excellent service according to the client journey ceremony .

Posted 11/5/2026full-timeMacau • ChinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in luxury fashion sales, client relationship management, and effective communication. Proficient in utilizing digital tools and CRM systems to enhance customer experiences and drive sales performance.

Highest-signal resume keywords

Client Relationship ManagementSales Target AchievementFluent Spoken MandarinLuxury Fashion KnowledgeProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent CommunicationInterpersonal SkillsTeam CollaborationCuriosityPassion for Human Relations

Tools & Technologies

Company CRMDigital Tools

Industry Keywords

Luxury FashionClient Journey CeremonyOmnichannel MindsetKPI GoalsStock ManagementCustomer ServiceProduct KnowledgeSales PerformanceClient AppointmentsStore Operations

About the role

Key responsibilities & impact

Create a welcoming environment and provide excellent service according to the client journey ceremony
Exceed individual sales targets and contribute to store success
Exceed KPI goals while ensuring high-quality sales and customer service
Demonstrate excellent knowledge of products and Prada/Miu Miu history, culture, and DNA
Capture customer data in the company CRM to maintain relationships and develop future opportunities
Promote an omnichannel mindset
Stay informed about luxury fashion trends and competitors to advise customers
Resolve client complaints with the line manager and Client Service team when necessary
Operate with care and respect for products
Use company digital tools to provide an integrated luxury experience
Host customer appointments in person or via virtual meetings
Support daily store operations with the Back of House and maintain an organized stock room
Follow company procedures for operations, stock, security, cash activity, inventory, logistics, and reporting
Collaborate with colleagues to deliver an exceptional experience and positive working environment

Requirements

What you’ll need

Passion for human relations and sales
Problem solving, curiosity and interest in luxury/fashion, art and design
Experience building long-lasting relationships with clients
Ability to work in a team as well as independently
Excellent communication and interpersonal skills
Passion and knowledge of the managed product category
Fluent spoken Mandarin

Benefits

Comp & perks

Creative and international working environment
Professional growth opportunities
Inclusive work environment
Equal opportunities regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics