Client Advisor

Prada

. Create an extraordinary and memorable luxury customer experience centered on clients .

Posted 11/11/2026full-timeHangzhou • ChinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in creating exceptional luxury customer experiences and building meaningful client relationships while achieving sales targets. Proficient in utilizing CRM and digital tools to manage customer data and support operational excellence.

Highest-signal resume keywords

Luxury Customer ExperienceSales Targets AchievementCRM UtilizationProduct KnowledgeOmni-Channel Approach

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Relationship BuildingProblem ResolutionCollaborationCommunication

Tools & Technologies

CRM SoftwareDigital Tools

Industry Keywords

Luxury FashionBrand AmbassadorCustomer ServiceIn-Store ExperienceE-CommerceFashion TrendsClient ServiceOperational Guidelines

About the role

Key responsibilities & impact

Create an extraordinary and memorable luxury customer experience centered on clients
Discover customer needs and expectations and build meaningful relationships as a Prada/Miu Miu Brand Ambassador
Convey and promote brand philosophy and values
Achieve individual and store sales targets and KPI goals
Provide high-quality service across in-store and e-commerce channels
Capture and manage customer data in the company CRM and follow up to develop long-term relationships
Host in-person and virtual appointments
Promote an omni-channel approach
Monitor luxury fashion trends and competitors and advise clients
Resolve client complaints with line manager and Client Service team when necessary
Care for products and use company digital tools to provide an integrated luxury experience
Support daily store operations with the Back of House and maintain an organized stock room
Follow procedures for operations, stock, security, cash activity, inventory, logistics, and head-office reporting
Collaborate with colleagues to provide an exceptional experience and support a positive, diverse, and inclusive working environment

Requirements

What you’ll need

No explicit educational, experience, certification, or language requirements stated
Must meet Prada Company procedures and operational guidelines
Must maintain knowledge of Prada products, history, culture, DNA, luxury fashion trends, and competitors
Must use company CRM and digital tools