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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in luxury customer service and relationship building, with a strong focus on achieving sales targets and maintaining brand values. Proficient in utilizing CRM systems and promoting an omnichannel approach to enhance the customer experience.
Highest-signal resume keywords
Luxury Customer ServiceRelationship BuildingSales Target AchievementCRM UtilizationFluency in Dutch and English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent Communication SkillsInterpersonal SkillsAbility to Work IndependentlyTeam Collaboration
Tools & Technologies
Ecommerce PlatformsDigital Tools
Industry Keywords
Luxury Brand ExperienceClient JourneyKPI ComplianceWarehouse ManagementStock ManagementCustomer Data CaptureOmnichannel MindsetFashion Trends Monitoring
About the role
Key responsibilities & impact- Guarantee an extraordinary and memorable luxury customer experience
- Discover client needs and expectations and foster meaningful relationships
- Promote the Miu Miu brand philosophy and values
- Achieve individual and team sales targets
- Provide service both in-store and through the ecommerce channel
- Support the Stock Manager with warehouse management and store services
- Ensure correct handling and care of goods in compliance with KPIs, guidelines, and procedures
- Create a welcoming environment and provide excellence in accordance with the client journey ceremony
- Exceed sales targets and KPI goals
- Maintain product and Prada history, culture, and DNA knowledge
- Capture customer data in the company CRM and develop client relationships
- Promote an omnichannel mindset and use company digital tools
- Monitor luxury fashion trends and competitors
- Resolve client complaints with line manager and Client Service support when necessary
- Host customer appointments in person or virtually
- Support daily store operations and maintain an organized stock room
- Comply with operational, stock, security, cash, inventory, logistics, and reporting procedures
- Collaborate with colleagues to provide an exceptional client experience and positive working environment
Requirements
What you’ll need- Similar experience within a luxury or premium brand
- Understanding of luxury customer service
- Experience building long-lasting relationships with clients
- Ability to work independently and as part of a team
- Excellent communication and interpersonal skills
- Fluency in Dutch and English
Benefits
Comp & perks- Creative and international work environment
- Professional growth opportunities
- Inclusive work environment
- Equal opportunities for all candidates
- Diversity and inclusion values