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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in luxury customer service and relationship building, with a strong focus on achieving sales targets and providing an exceptional client experience across both in-store and ecommerce channels.
Highest-signal resume keywords
Luxury Customer Service ExperienceRelationship BuildingSales Target AchievementFluency In EnglishOmnichannel Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent Communication SkillsInterpersonal SkillsTeam CollaborationProblem Resolution
Tools & Technologies
CRM SoftwareDigital Tools
Industry Keywords
Luxury FashionClient JourneyProduct KnowledgeCustomer ExperienceOperational Procedures
About the role
Key responsibilities & impact- Guarantee an extraordinary and memorable luxury customer experience
- Discover client needs and expectations and foster meaningful relationships
- Convey and promote the Miu Miu brand philosophy and values
- Achieve individual and team sales targets
- Provide service in-store and through the ecommerce channel
- Create a welcoming environment and provide excellence in accordance with the client journey ceremony
- Exceed individual sales targets and KPI goals
- Maintain excellent knowledge of products, Prada history, culture, and DNA
- Capture customer data in the company CRM and develop client relationships
- Embrace and promote an omnichannel mindset
- Stay informed about luxury fashion trends and competitors
- Resolve client complaints with the line manager and Client Service team
- Use company digital tools to provide an integrated luxury experience
- Host customer appointments in person or virtually
- Support daily store operations and maintain an organized stock room
- Follow operational, stock, security, cash, inventory, logistics, and reporting procedures
- Collaborate with colleagues to ensure an exceptional customer experience and positive working environment
Requirements
What you’ll need- Similar experience within a luxury or premium brand
- Understanding of luxury customer service
- Experience in building long-lasting relationships with clients
- Ability to work in a team as well as independently
- Excellent communication and interpersonal skills
- Fluency in English
Benefits
Comp & perks- Creative and international working environment
- Professional growth opportunities
- Inclusive work environment
- Equal opportunities regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics