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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service and relationship-building skills while maintaining a deep knowledge of luxury fashion trends and brand values. Capable of achieving sales targets and driving team performance through effective communication and organizational abilities.
Highest-signal resume keywords
Luxury Customer ExperienceSales Target AchievementRelationship BuildingFashion Industry KnowledgeCustomer Data Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Organizational SkillsExcellent Communication SkillsInterpersonal SkillsAttention to DetailDependability
Tools & Technologies
CRM SoftwareDigital Tools
Industry Keywords
Luxury FashionBrand AmbassadorOmnichannel MindsetClient ServiceKPI Goals
About the role
Key responsibilities & impact- Guarantee an extraordinary and memorable luxury customer experience
- Discover client needs and expectations, foster meaningful relationships, and serve as a Brand Ambassador
- Convey and promote Prada/Miu Miu brand philosophy and values
- Promote the brand image and serve as an authority on products
- Achieve individual and team sales targets
- Drive selling team performance and exceed KPI goals
- Cultivate and manage high-level clients, including PVICs and VICs
- Maintain superior knowledge of products, Prada/Miu Miu history, culture, and DNA
- Capture customer data in the company CRM to develop client relationships and future opportunities
- Promote an omnichannel mindset and use company digital tools
- Stay informed on luxury fashion trends and competitors
- Resolve client complaints with line manager and Client Service team when necessary
- Host customer appointments in person or virtually
- Work with Back of House in daily store operations and maintain an organized stock room
- Follow operational, stock, security, cash, inventory, logistics, and reporting procedures
- Collaborate with colleagues to deliver an exceptional experience and support a positive, diverse, and inclusive workplace
Requirements
What you’ll need- Strong organizational skills, multi-tasking and prioritizing capabilities
- Strong knowledge of the Fashion Industry and trends
- Flexibility in schedule and working hours
- Superior customer service skills
- Excellent communication and interpersonal skills
- Attention to detail
- Business awareness
- Relationship building and teamwork
- Dependability
Benefits
Comp & perks- Creative and international working environment
- Professional growth opportunities
- Inclusive work environment
- Equal opportunities for all candidates
- Fair and respectful workplace