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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Retail Training and Learning & Development, with a strong focus on client engagement, leadership development, and measurable training effectiveness. Proficient in managing training strategies and aligning them with business outcomes across multiple retail locations.
Highest-signal resume keywords
Retail Training ExperienceLearning & Development StrategyClient EngagementLeadership DevelopmentProject Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Retail LeadershipClientelingSelling ExcellenceCoachingTraining Effectiveness MeasurementBehavioral Change AnalysisLearning KPIsOnboardingSuccession PlanningCareer Growth Strategies
Soft Skills
Influencing Senior StakeholdersFacilitation SkillsCommunication SkillsAnalytical SkillsCommercial Mindset
Tools & Technologies
Microsoft OutlookMicrosoft Office SuiteSuccess Factors ModulesLMS Digital PlatformsDigital Training Solutions
Industry Keywords
Luxury RetailRetail Training StrategyField PresenceStore ObservationsRegional Training Budget
About the role
Key responsibilities & impact- Lead the Retail Training strategy for the Northeast, aligning regional business needs with Americas and global priorities
- Partner with senior retail and store leadership to identify business, client, leadership, and talent-development opportunities
- Translate business priorities into learning initiatives focused on client engagement, selling excellence, product knowledge, and leadership effectiveness
- Maintain a strong field presence through store observations, coaching, and business insights
- Develop store teams by establishing priorities, accountability, and standards of excellence
- Partner with HR and Retail Leadership on onboarding, leadership development, internal mobility, succession, and career growth
- Oversee the design and delivery of regional learning programs across in-person, virtual, and digital platforms
- Measure training effectiveness through business results, learning KPIs, field observations, and behavioral change
- Represent the Northeast in Americas and global training discussions
- Manage the regional training budget, learning platforms, and strategic projects
Requirements
What you’ll need- 5+ years of experience in Retail Training, Learning & Development, or Retail Leadership, ideally within luxury retail
- Strong understanding of client experience, clienteling, selling, coaching, and leadership development
- Demonstrated ability to influence senior stakeholders and operate effectively across multiple stores and functions
- Strong facilitation, communication, analytical, and project-management skills
- Commercial mindset with the ability to connect learning initiatives to client, people, and business outcomes
- Ability to travel regularly throughout the Northeast region
- Bachelor’s degree or equivalent relevant professional experience
- Proficient in Microsoft Outlook and Office Suite, Success Factors modules, LMS digital platforms for learning and digital training solutions
- Proficient knowledge of English language; other language is a plus
Benefits
Comp & perks- Bonuses and other incentive opportunities, if applicable
- Professional growth opportunities
- Inclusive work environment
- Equal opportunities for all candidates