IT Manager – EMEA

Pragmatike

. Prepare, configure, and deploy laptops and other IT equipment for new employees .

Posted 10/31/2026contractRemote • AlbaniaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT administration, user account management, and technical support, with a strong focus on troubleshooting and maintaining IT equipment. Proficient in managing access permissions and ensuring compliance with IT security best practices.

Highest-signal resume keywords

IT AdministrationUser Account ManagementTechnical SupportWindows And macOS EnvironmentsGoogle Workspace Or Microsoft 365 Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportDevice ConfigurationTroubleshootingInventory ManagementAccess ControlSaaS ApplicationsIdentity And Access ManagementIT SecurityDevice Management SolutionsBasic Networking

Soft Skills

Organizational SkillsAttention To DetailProblem-Solving SkillsProactive ApproachCollaboration

Tools & Technologies

Microsoft IntuneJamfGoogle WorkspaceMicrosoft 365MDM Solutions

Industry Keywords

IT OperationsRemote Workforce SupportIT Asset ManagementEMEA CollaborationOnboarding And Offboarding

Tech Stack

Tools & technologies

JamfMacOS

About the role

Key responsibilities & impact

Prepare, configure, and deploy laptops and other IT equipment for new employees
Manage employee accounts, user settings, and access permissions across company systems and platforms
Handle IT onboarding and offboarding, including account creation, access updates, and equipment collection
Install, configure, and maintain software, applications, and workplace tools
Provide first-level technical support and troubleshoot basic hardware, software, and connectivity issues
Manage and maintain an inventory of company IT equipment and assigned devices
Ensure employees have appropriate access to internal tools, systems, and resources
Maintain basic IT documentation, equipment records, and operational procedures
Monitor equipment needs and coordinate device replacements or upgrades when necessary
Coordinate with external IT providers when more advanced technical assistance is required

Requirements

What you’ll need

Fluent English required
Previous experience in IT administration, IT support, IT operations, or a similar role
Good understanding of computer hardware, operating systems, and device configuration
Experience managing user accounts, access permissions, and IT administration across different platforms
Familiarity with Windows and macOS environments
Knowledge of common workplace tools, SaaS applications, and account management systems
Basic troubleshooting skills across hardware, software, and network connectivity
Strong organizational skills and attention to detail
Ability to manage multiple IT requests and prioritize tasks independently
Proactive, service-oriented approach with strong problem-solving skills
Comfortable working remotely and collaborating with teams across different EMEA time zones
Experience with Google Workspace or Microsoft 365 administration
Familiarity with device management solutions (MDM), such as Microsoft Intune or Jamf
Experience with identity and access management (IAM) tools
Familiarity with IT asset management and inventory systems
Experience supporting a remote or internationally distributed workforce
Basic knowledge of IT security, device compliance, and access control best practices

Benefits

Comp & perks

100% remote with the flexibility to work from anywhere in the EMEA region
Six-month contract with the opportunity to contribute to the company's operational setup
Hands-on ownership of day-to-day IT operations and employee technical support
International environment working with a distributed team across different locations
Varied responsibilities across equipment management, IT administration, and user support
Immediate impact by ensuring employees have the tools and access they need to work effectively