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Praxis

Director, Commercial IT Systems

Praxis

. Own the commercial systems strategy and roadmap across CRM, commercial data, field enablement, and connected commercial platforms .

Posted 9/17/2026full-timeRemote • United StatesLead💰 $190,000 - $220,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in managing commercial systems strategy, including CRM, commercial data, and digital engagement, while ensuring compliance and effective vendor management. Proven ability to lead cross-functional initiatives and translate commercial strategies into actionable roadmaps and measurable outcomes.

Highest-signal resume keywords
10+ Years Experience In Commercial TechnologyStrong Understanding Of CRM And IntegrationsExperience With Veeva And SalesforceTechnical Fluency In Data Flows And APIsExperience Leading Change Management And User Acceptance Testing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Commercial Systems StrategyCRM ManagementData Quality And ReportingVendor ManagementBudget ManagementUser Acceptance TestingChange ManagementIntegration PatternsCloud Data PlatformsBusiness Case Development
Soft Skills
Clear CommunicationEffective InfluenceTeam Capability DevelopmentStakeholder AlignmentCross-Functional Collaboration
Industry Keywords
Pharmaceutical Commercial OperationsBiotechnology Commercial OperationsField EnablementDigital EngagementCompliance Requirements

Tech Stack

Tools & technologies
CloudERP

About the role

Key responsibilities & impact
  • Own the commercial systems strategy and roadmap across CRM, commercial data, field enablement, and connected commercial platforms
  • Establish business ownership and decision-making for commercial systems
  • Align stakeholders on requirements, process changes, data definitions, priorities, and acceptance criteria
  • Lead commercial systems delivery from planning through adoption
  • Coordinate internal teams and implementation partners, manage dependencies and risks, and oversee milestones, quality, and operational readiness
  • Own business requirements and service expectations for CRM and its connections to commercial data, digital engagement, and relevant ERP workflows
  • Partner with Data & Analytics to define commercial data and reporting capabilities, source requirements, data quality, timeliness, and business definitions
  • Own vendor performance, service expectations, and the commercial systems investment plan
  • Lead business cases, evaluate platform choices, and manage approved budgets, license utilization, and renewals
  • Lead launch readiness, user acceptance, training, and change management
  • Establish adoption measures, support coverage, escalation paths, and contingency plans
  • Partner with IT, Security, Privacy, Legal, and Quality on access controls, data stewardship, change control, and compliance requirements
  • Report to the Vice President of Information Technology and lead Commercial Systems within IT

Requirements

What you’ll need
  • 10+ years of relevant experience in commercial technology, enterprise applications, commercial operations systems, or related roles, including leadership of complex cross-functional initiatives
  • Experience supporting pharmaceutical or biotechnology commercial operations, with a track record delivering systems for a product launch or significant commercial expansion
  • Strong understanding of CRM, field workflows, commercial data, digital engagement, and integrations
  • Experience with Veeva, Salesforce, or comparable enterprise platforms
  • Ability to translate commercial strategy into a practical roadmap, business cases, priorities, and measurable outcomes
  • Experience managing technology vendors and budgets
  • Technical fluency in data flows, APIs, integration patterns, and cloud data platforms
  • Experience leading requirements definition, user acceptance testing, change management, training, and transition to ongoing support
  • Experience partnering across IT, Security, Legal, Privacy, and Quality
  • Clear communication and effective influence across functions
  • Track record developing team capability and holding internal and external partners accountable
  • Comfort with regular computer and office equipment use, clear communication, occasional movement, screen work, basic hand coordination, and focus

Benefits

Comp & perks
  • 99% of the premium paid for medical, dental and vision plans
  • Company-paid life insurance
  • AD&D benefits
  • Disability benefits
  • Voluntary plans to personalize coverage
  • Dollar-for-dollar 401(k) match up to 6% on eligible contributions
  • Long-term stock incentives
  • ESPP
  • Discretionary quarterly bonus
  • Extremely flexible wellness benefit
  • Generous PTO
  • Paid holidays
  • Company-wide shutdowns