Property Claims Representative

Preferred Mutual Insurance Company

. Investigate and resolve property claims promptly and fairly .

Posted 9/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $62,500 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in property claim handling, including investigation, evaluation, and management of claims up to $45,000. Proficient in applying knowledge of Preferred Mutual products and maintaining compliance with quality standards and performance metrics.

Highest-signal resume keywords

Property Claim HandlingInvestigation and Liability DeterminationClaim Management and DocumentationKnowledge of Personal and Commercial Lines PoliciesProficiency in Preferred Mutual Technology Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claim ReservingIndemnity ManagementFraud DetectionSubrogation and RecoveryDrafting Coverage Position LettersBuilding Materials KnowledgeConstruction Techniques UnderstandingFile AdministrationReportingTimely Decision Making

Soft Skills

Active ListeningEffective CommunicationTime ManagementCollaborationProblem Solving

Tools & Technologies

WindowsMicrosoft Office SuiteOutlookInternet-Based Applications

Certifications & Qualifications

AICCPCUSCLA

Industry Keywords

Property ClaimsLiabilityCoverage PositionsIndependent AdjustersCustomer Experience

About the role

Key responsibilities & impact

Investigate and resolve property claims promptly and fairly
Evaluate files for accurate and timely claim reserving
Manage indemnity and loss expenses
Conduct investigations to determine liability and claim valuation
Adjust schedules to accommodate customer needs and fluctuations in work volume
Handle claims of moderate severity and complexity with authority up to $45,000
Manage claim procedures, file administration, documentation, and reporting
Apply knowledge of Preferred Mutual products and coverages
Meet file quality standards established by internal and external audits
Maintain workload according to Key Performance Driver standards
Identify fraud indicators and use claim-management data to inform decisions
Handle low- to moderate-complexity property losses
Review Independent Adjuster and vendor reports to determine coverage positions
Review estimates for accuracy and identify reserve-change triggers
Draft basic coverage position letters
Identify and pursue third-party contribution and recovery, including subrogation
Handle litigated or potentially litigated files and coordinate management involvement
Build relationships with internal and external business partners
Partner with Independent Adjusters and stakeholders to deliver positive customer experiences
Participate in discussions with Marketing and Agency personnel
Participate in training efforts for new hires and existing staff

Requirements

What you’ll need

High School Diploma or Equivalent
Bachelor's degree preferred
2 or more years of experience in property claim handling and processing
Progress toward attaining one professional designation preferred, such as AIC, CPCU, or SCLA
Exceptional active listening skills and effective oral and written communication skills
Ability to make timely, definitive, fact-driven decisions
Strong time and project management skills
Collaboration, group decision making, problem solving, and negotiation skills
Integrity in duties and interactions
Proficiency in Preferred Mutual technology platforms, including Windows, Microsoft Office Suite, Outlook, and internet-based applications
Working knowledge of building materials and construction techniques
Knowledge of Personal Lines policies and understanding of Commercial Lines policies
Ability to recognize applicable coverages, endorsements, and exclusions
Ability to independently draft basic coverage position letters and identify applicable policy citations
Understanding of subrogation and third-party contribution and recovery
Ability to handle litigated or potentially litigated files

Benefits

Comp & perks

Short-term disability, long-term disability, and life insurance coverage at no cost
Optional enhanced life insurance and critical illness plans
401k plan with employer contribution regardless of employee contribution
Cash-balance pension plan
Student Loan Repayment Assistance
Short-term incentive plan for all employees
25 days of paid time off at hire, prorated in the first year
7 days of paid sick leave
10 paid company holidays
Personalized paid time off after 3 years
Access to 26 BetterHelp therapist sessions each year for employee and up to 5 dependents
Access to BetterHelp group and digital resources
Family First caregiving assistance, including elder care, legal and financial challenges, and insurance and Medicare navigation
Medical, dental, and vision coverage options beginning on the first day of employment
Health Savings Accounts with employer contribution
Professional development opportunities
Great work environment and challenging careers