Business Operations Lead

Prelim

. Build and run the company's operational infrastructure and operating system .

Posted 9/17/2026full-timeRemote • United StatesSenior💰 $240,000 - $260,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational infrastructure management, delivery leadership, and client relationship management within a B2B software environment. Proficient in coordinating complex enterprise implementations and ensuring effective communication and organization across teams.

Highest-signal resume keywords

Delivery LeadershipOperational Infrastructure ManagementClient-Facing ExperienceProject ManagementTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational DocumentationProject ReassignmentCapacity AssessmentImplementation Risk ManagementGoal Tracking

Soft Skills

Strong Writing SkillsEffective CommunicationRelentless OrganizationDirectnessConfidence

Tools & Technologies

LinearNotionPylonMixpanel

Industry Keywords

B2B SoftwareFintechEnterprise ImplementationsTechnical Accounts

About the role

Key responsibilities & impact

Build and run the company's operational infrastructure and operating system
Provide leadership with weekly visibility into work allocation, team load, and delivery risk
Assess capacity and present staffing options for new bank implementations
Surface stalled projects, overloaded teams, and unanswered customer concerns
Manage the two technical account managers through 1:1s, goal tracking, feedback, and development
Coordinate staffing, project reassignment, out-of-office coverage, and customer issue routing
Ensure every client concern has an owner, plan, and next check-in date
Own operational cadence, including lead sync agendas, cycle kickoffs, commitment tracking, and follow-up
Collaborate with People Operations on software contracts, offsites, and team meetups
Create operational documentation, staffing plans, and status rhythms
Flag implementation risks while leads retain responsibility for client-project recovery
Shape organizational and product decisions through operational data

Requirements

What you’ll need

4-6 years spanning delivery leadership and business operations
Leadership role at a B2B software company or a smaller group in a larger tech company
Experience personally running complex enterprise implementations or owning technical accounts
Recent client-facing experience sufficient to earn team trust
Strong writing and communication skills
Relentless organization without unnecessary bureaucracy
Directness and confidence in communicating capacity constraints
Nice to have: experience in fintech or selling into banks
Nice to have: familiarity with Linear, Notion, Pylon, and Mixpanel
Nice to have: experience supporting a technical team such as engineering, design, or implementations

Benefits

Comp & perks

Equity
Sponsored 401K
Parental leave
Fully paid health, vision, and dental insurance
Unlimited PTO
Remote work stipend
Life-style stipend
Twice-yearly company retreats
Periodic team meetups in NYC and SF