Operational Readiness Consultant II

Premera Blue Cross

. Coordinate work transfer and transition activities between Premera Operations, PMT, and vendor partners .

Posted 10/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $80,200 - $118,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational readiness, process improvement, and project coordination, with a strong focus on stakeholder engagement and documentation management. Proficient in developing and maintaining governance artifacts and knowledge management resources to support business transformation initiatives.

Highest-signal resume keywords

Operational ReadinessProcess ImprovementProject CoordinationStakeholder EngagementDocumentation Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process DocumentationOperational Transition SupportChange ManagementAnalytical Business FunctionsRisk Identification and MitigationProcess MappingGovernance Artifacts DevelopmentContinuous ImprovementKnowledge Management ResourcesCross-Functional Initiative Coordination

Soft Skills

Strong Organizational SkillsVerbal CommunicationWritten CommunicationProblem-SolvingCritical Thinking

Tools & Technologies

SharePointMicrosoft OfficeWorkflow ToolsCollaboration PlatformsReadiness Dashboards

Industry Keywords

Operational ExcellenceBusiness TransformationVendor Partner RelationshipsStakeholder MeetingsReadiness Reviews

About the role

Key responsibilities & impact

Coordinate work transfer and transition activities between Premera Operations, PMT, and vendor partners
Support readiness assessments related to training, documentation, operational controls, and business preparedness
Monitor transition deliverables and provide readiness reporting, status updates, and implementation support
Support post-transition stabilization, lessons learned documentation, and continuous improvement initiatives
Maintain work transfer governance documentation, readiness checklists, transition plans, templates, and supporting artifacts
Develop and maintain process maps, standard operating procedures, knowledge transfer materials, and operational documentation
Support SharePoint-based knowledge repositories and keep documentation accurate, accessible, and current
Facilitate document reviews and governance checkpoints
Identify, track, and communicate transition risks, dependencies, action items, and mitigation plans
Coordinate readiness reviews, transition checkpoints, and stakeholder meetings
Partner with business leaders, operational teams, and vendor partners to implement operational changes
Escalate issues and risks and assist teams in developing mitigation strategies
Identify business issues and support operational solutions with clients and department leadership
Collect, organize, and analyze information for operational decisions and transition planning
Develop reports, summaries, readiness dashboards, and presentations for leadership and project teams
Support medium to large operational initiatives and readiness projects
Evaluate information from multiple business partners and recommend process improvements
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education and experience
Five (5) years of experience in business operations, project coordination, operational readiness, process improvement, consulting, program support, or analytical business functions
Experience coordinating cross-functional initiatives involving multiple stakeholders
Experience creating and maintaining business process documentation
Experience supporting operational transitions, outsourcing/work transfer initiatives, or vendor partner relationships
Experience developing process documentation, knowledge management resources, and governance artifacts
Experience using SharePoint, workflow tools, or collaboration platforms
Experience supporting change management, operational improvement, or business transformation initiatives
Strong organizational and project coordination skills
Ability to manage multiple priorities, deadlines, and stakeholder requests simultaneously
Strong verbal and written communication skills
Problem-solving and critical thinking abilities
Ability to identify operational risks and support mitigation planning
Strong attention to detail and documentation management skills
Experience facilitating meetings, readiness reviews, and stakeholder discussions
Strong analytical and research capabilities
Advanced proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, Teams, and SharePoint
Ability to work independently while building collaborative relationships across teams
Continuous improvement mindset focused on operational excellence and customer service

Benefits

Comp & perks

Medical, vision, and dental coverage with low employee premiums
Voluntary benefit offerings, including pet insurance
Life and disability insurance
Retirement programs, including a 401K employer match and a pension plan vested after 3 years of service
Wellness incentives, including mental well-being resources, counseling services, stress management programs, and mindfulness programs
Generous paid time off
Tuition assistance for undergraduate and graduate degrees
Employee recognition program
On-campus resources, networking opportunities, and team engagement for hybrid employees
Commuter perks
Free convenient on-site parking
Subsidized on-campus cafes
On-site health and wellness activities
Fitness and well-being center with in-person and virtual workouts and nutritional counseling