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Service Coordinator
Premier Equipment. Provide Premier Equipment’s customers with an above-average level of support .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills while supporting administrative tasks in a service department. Proficient in accounting practices and Microsoft Office, with a focus on teamwork and organizational efficiency.
Highest-signal resume keywords
Customer Service ExperienceBasic Understanding Of Accounting PracticesProficient In Microsoft OfficeStrong Organizational AbilitiesCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Accounting PracticesWork Order ManagementAccounts Payable ProcessingPayroll MonitoringWIP Ratio Management
Soft Skills
TeamworkOrganizational SkillsCommunication AbilitiesAdaptability In Fast-Paced Environment
Tools & Technologies
Microsoft OfficeInternet Applications
Certifications & Qualifications
High School Diploma Or EquivalentValid Driver's License
Industry Keywords
Service DepartmentDealership ExperienceCustomer First MindsetAdministrative SupportMechanical Terms Knowledge
About the role
Key responsibilities & impact- Provide Premier Equipment’s customers with an above-average level of support
- Support customer service and corporate initiatives
- Promote teamwork and a “Customer First” mindset across Service, Parts, and Sales departments
- Perform administrative tasks for the Service Department, including opening, maintaining, commenting on, invoicing, and filing work orders
- Ensure accounts payable invoices use the purchase order system and are posted to the appropriate work order
- Apply proper G/L account numbers to invoices before forwarding them to Accounts Payable
- Monitor Service Department payroll daily for accuracy in technician hours and labor performance
- Monitor WIP daily to maintain a minimum 100% WIP ratio, aiming toward the 75% benchmark
- Apply miscellaneous charges appropriately to work orders
- Assist the Service Manager in reducing lost time
- Identify and support opportunities to reduce departmental expenses
- Schedule service department trucking
- Promote a safe, clean, and healthy work environment
- Assist with incoming store phone calls
- Support the Service Manager with special events and projects
Requirements
What you’ll need- Basic understanding of accounting practices
- Proficient in Microsoft Office and standard internet applications
- Customer service experience or skills
- Knowledge of general office procedures
- Strong organizational and communication abilities
- Comfortable working in a fast-paced, team-oriented environment
- Availability for rotating Saturdays
- Valid driver’s license
- High School Diploma or equivalent
- General understanding of mechanical or technical terms (preferred)
- Prior experience in a dealership or service department (preferred)
Benefits
Comp & perks- Comprehensive Health & Dental Coverage (includes vision and paramedical services)
- Company-Matched RRSP
- Annual Profit Sharing
- Boot & Tool Allowance
- Apprenticeship Scholarships
- Employee Assistance Program (EAP)
- Company Vehicle (for qualifying positions)
- Accommodation for applicants with disabilities as part of the recruitment process