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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal and written communication skills while effectively managing customer inquiries related to billing and fraud disputes. Proficient in analytical thinking and problem-solving to resolve issues and execute account adjustments in compliance with regulations.
Highest-signal resume keywords
Verbal CommunicationAnalytical ThinkingProblem-SolvingDetail OrientationCustomer Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Billing Dispute ResolutionFraud InvestigationAccount AdjustmentsLost/Stolen Report ProcessingCredit Card Systems Knowledge
Soft Skills
Active ListeningPositive Attitude Towards ChangeAbility to Work Without Supervision
Tools & Technologies
Call Center SoftwareCustomer Relationship Management (CRM) Systems
Industry Keywords
Fraud DisputesLoss PreventionSecurity Fraudulent ApplicationsState and Federal Regulations
About the role
Key responsibilities & impact- Provide verbal communication to customer inquiries via telephone regarding billing and fraud disputes
- Utilize active listening and investigative questioning skills to initiate lost/stolen reports and disputes
- Obtain necessary information to resolve disputes and provide customers with status updates and case resolutions
- Answer inbound customer calls regarding billing and/or fraud disputes and communicate current status
- Process new lost/stolen reports and billing dispute inquiries
- Identify potential issues and contact cardholders and merchants regarding fraud or billing disputes
- Execute account adjustments, reinstatements, and closures to mitigate financial risks for the bank
- Prepare and submit recommendations for further account actions
- Escalate matters to a supervisor for review and approval when required
- Follow policies, procedures, and state and federal regulations while meeting department standards
Requirements
What you’ll need- Good verbal and written communication skills
- Intermediate computer skills and competency of language
- Ability to focus and work without supervision
- Strong skills in detail orientation, analytical thinking, and problem-solving
- Positive attitude towards change
- High school diploma or equivalent is preferred
- Experience with credit card systems and processes in Customer Service, Security Fraud Disputes, Security Fraudulent Applications, Loss Prevention, and/or Billing Disputes is preferred
- 3 years’ experience in a call center area is preferred
- Employees must live within 50 miles of a PREMIER location or plan on relocating
Benefits
Comp & perks- Full medical benefits when working 20+ hours per week
- Traditional and High Deductible health plan options available
- FREE dental and vision coverage
- Generous Paid Time Off plans
- 401(k) – dollar-for-dollar match up to 5% of total compensation
- Special discounts and offers for events at the Denny Sanford PREMIER Center
- PREMIER Wellness Program
- Paid Community Volunteer Hours
- Fun Employee Parties
- Career advancement opportunities
- Cash and car giveaways
- Private concerts
- Outdoor bashes