Trial Program Specialist

Prentke Romich GmbH

. Process Trial Program applications for a designated region, ensuring accurate data entry and timely documentation submission .

Posted 10/22/2026full-timeRemote • Ohio • United StatesJunior💰 $19 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in customer service and data management, ensuring accurate processing of Trial Program applications while maintaining effective communication with customers and clinical teams. Exhibits strong organizational skills and adaptability in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceData Entry ProficiencyMicrosoft Office SuiteVerbal And Written Communication SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryBenefit VerificationOrder ConfirmationTrial Program ProcessingEligibility Verification

Soft Skills

Interpersonal SkillsTeamworkAttention To DetailService-Oriented MindsetFlexibility

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookWeb PortalsThird-Party Software

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Medical Office ExperienceTrial Device ProgramCustomer SatisfactionClinical TeamsDocumentation Submission

About the role

Key responsibilities & impact

Process Trial Program applications for a designated region, ensuring accurate data entry and timely documentation submission
Communicate professionally and effectively with customers, clinical teams, families, and internal staff
Support customers and their teams with next steps following trial decisions, including initiating returns when appropriate
Verify eligibility and/or benefits for trial devices through web portals, phone calls, and third-party software
Follow established Trial Device Program and departmental policies and procedures
Attend and actively participate in required meetings
Assist regional team members with data entry, benefit verification, and order confirmation
Support customers throughout the process of trialing communication devices

Requirements

What you’ll need

High school diploma or GED required
Minimum of one year of customer service experience required
Medical office experience preferred
Proficiency in Microsoft Word, Excel, and Outlook strongly recommended
Strong interpersonal, teamwork, and customer service skills
Excellent verbal and written communication skills
Highly organized with strong time management and attention to detail
Service-oriented mindset focused on customer satisfaction and success
Flexibility and adaptability in a fast-paced, changing environment
Ability to maintain professionalism, positivity, and accuracy during high-stress situations
Ability to work independently while collaborating effectively with a team

Benefits

Comp & perks

Mission-driven work helping individuals experience communication and connection through AAC device trials
Collaborative team environment
Professional growth in healthcare processes, customer support, and cross-functional collaboration