Medical Group Scheduler

Presbyterian Healthcare Services

. Schedule patient appointments according to guidelines .

Posted 11/9/2026full-timeClovis • New Mexico • United StatesJunior💰 $16 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient scheduling, including proficiency in EPIC for managing appointments and referrals. Maintains compliance with HIPAA and EMTALA guidelines while ensuring effective communication and customer relations.

Highest-signal resume keywords

EPIC Scheduling CompetencyPatient Appointment ManagementHIPAA ComplianceCustomer Service ExperienceEMTALA Procedures

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingReferral ManagementDocumentationData EntryError Correction

Soft Skills

CommunicationProblem SolvingCustomer RelationsAttention to Detail

Tools & Technologies

EPICAdvocate

Industry Keywords

HealthcarePatient AccessOffice EnvironmentCall Center ExperienceConfidentiality Guidelines

About the role

Key responsibilities & impact

Schedule patient appointments according to guidelines
Provide documentation of scheduled appointments, procedural instructions, and location directions
Monitor daily patient schedules, place reminder calls, and identify no-shows for rescheduling
Review schedules, anticipate errors, and take corrective action
Verify patient demographics and insurance information
Answer telephones, take accurate messages, and relay information to appropriate parties
Answer questions regarding hospital and departmental operations, policies, and procedures
Retrieve information from files and assemble paperwork and reference materials
Mail or fax requested materials to departments and appropriate facilities
Maintain customer relations with patients, providers, and the public
Resolve and document complaints and compliments in Advocate
Enter referrals into EPIC
Monitor and correct provider schedules
Work with provider and nurse teams to ensure patient access
Follow team appointment and same-day appointment guidelines
Generate and track team appointments and access forms
Recognize and redirect calls requiring special handling according to EMTALA procedures
Initiate and fax approved referrals and answer patient inquiries about referrals
Attend monthly meetings

Requirements

What you’ll need

High school diploma or G.E.D. required
Minimum 9 months of work experience in an office, healthcare, or customer service environment required
Must pass EPIC competency for scheduling within 90 days of hire
One or more years of experience in a provider office preferred
One year or more in a call center environment or similar environment preferred
Must follow HIPAA confidentiality guidelines
Must follow EMTALA procedures when handling calls requiring special attention

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
Group term life insurance
Optional voluntary benefits
Employee Wellness rewards program
Gift cards and other rewards for participating in wellness activities