Patient Access Advocate

Presbyterian Healthcare Services

. Provide primary registration of patient accounts for self-pay, government and commercial accounts on date of service for scheduled and unscheduled visits .

Posted 9/28/2026full-timeAlbuquerque • New Mexico • United StatesJunior💰 $16 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration processes, insurance verification, and compliance with Medicare guidelines. Proficient in utilizing healthcare systems and providing exceptional customer service to enhance patient experiences.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationCustomer ServiceMedical TerminologyEPIC Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationInsurance VerificationMedical TerminologyBilling CodesKeyboarding SkillsMicrosoft OfficeDRGICD-10CPTHCPCS

Soft Skills

Conflict ManagementDe-EscalationCommunicationWayfinding AssistanceComplaint Resolution

Tools & Technologies

ADT SystemCARESAIDETEPE Tools

Certifications & Qualifications

CHAACHAM

Industry Keywords

HealthcarePatient AccessCompliance GuidelinesFinancial Clearance

About the role

Key responsibilities & impact

Provide primary registration of patient accounts for self-pay, government and commercial accounts on date of service for scheduled and unscheduled visits
Update patient demographics and verify insurance
Collect point-of-service liabilities
Document registration information within the ADT system
Confirm accurate account information to ensure clean billing
Apply knowledge of Medicare (CMS) and other applicable compliance regulatory guidelines
Provide customer service to patients and families during registration interactions
Provide wayfinding assistance to patients and visitors
Provide exceptional patient experiences using CARES, AIDET and EPE tools
Address and attempt to resolve complaints using key words and de-escalation processes
Manage conflict and request supervisor assistance when needed
Implement PROMISE and CARES behaviors
Educate patients regarding insurance benefits and liabilities
Review accounts to ensure financial clearance at time of service

Requirements

What you’ll need

High school diploma/GED
6 months experience in healthcare setting or 1 year customer service background
Pass 2 week Patient Access Academy with a passing score of 85% or higher within 6 months of start
CHAA, CHAM or other industry equivalent certification preferred
Basic understanding of insurance preferred
Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred
Basic understanding of registration and healthcare
Demonstrated strong keyboarding skills
Knowledge of Microsoft Office Products
Pass EPIC proficiency test with an 85% score at completion of the Epic Training class

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
Group term life insurance
Optional voluntary benefits
Employee Wellness rewards program
Gift cards and more for participating in wellness activities