Patient Access Advocate – Emergency Department

Presbyterian Healthcare Services

. Complete registration for scheduled and unscheduled emergency department visits .

Posted 10/9/2026part-timeAlbuquerque • New Mexico • United StatesJunior💰 $16 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration processes, insurance verification, and compliance with billing requirements. Proficient in managing patient interactions and resolving conflicts while maintaining accurate financial records.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationBilling ComplianceConflict ResolutionHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical TerminologyBilling CodesADT SystemDemographic Data EntryPoint-of-Service Payments

Soft Skills

Conflict ManagementDe-EscalationCustomer Service

Certifications & Qualifications

CHAACHAM

Industry Keywords

MedicareRegulatory GuidelinesInsurance EligibilityPatient Access Academy

About the role

Key responsibilities & impact

Complete registration for scheduled and unscheduled emergency department visits
Update patient demographics
Verify insurance eligibility and benefits
Collect point-of-service payments
Ensure clean, accurate accounts in the ADT system
Confirm information meets billing and compliance requirements
Maintain basic knowledge of Medicare and other regulatory guidelines
Address and attempt to resolve complaints using de-escalation processes
Educate patients regarding insurance benefits and liabilities
Ensure accounts are financially cleared at time of service through account review
Obtain, confirm, and enter demographic and financial information
Obtain missing insurance information, including policy number, group number, date of birth, and insurance phone number
Contact payers directly when needed for insurance verification

Requirements

What you’ll need

High school diploma or GED required
Six months of healthcare experience or one year of customer service
Must pass the two-week Patient Access Academy with an 85% or higher
CHAA/CHAM or similar certification preferred
Basic understanding of insurance, medical terminology, billing codes, and registration processes preferred
Ability to manage conflict and appropriately request supervisor assistance
Basic knowledge of Medicare and other regulatory guidelines
Ability to work varied days and hours

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
Group term life insurance
Optional voluntary benefits
Employee Wellness rewards program
Gift cards and other rewards for participating in wellness activities