Patient Access Advocate – Emergency Department

Presbyterian Healthcare Services

. Complete registration for scheduled and unscheduled visits .

Posted 10/9/2026part-timeAlbuquerque • New Mexico • United StatesJunior💰 $16 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration processes, insurance verification, and compliance with billing requirements. Proficient in conflict resolution and patient education regarding insurance benefits.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationBilling ComplianceConflict ResolutionHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Demographics UpdatePoint-of-Service Payment CollectionADT System ManagementMedical TerminologyBilling Codes KnowledgeMedicare Guidelines Understanding

Soft Skills

De-EscalationCustomer Service

Certifications & Qualifications

CHAA CertificationCHAM Certification

Industry Keywords

HealthcareInsurance BenefitsRegulatory GuidelinesPatient Access Academy

About the role

Key responsibilities & impact

Complete registration for scheduled and unscheduled visits
Update patient demographics
Verify insurance eligibility and benefits
Collect point-of-service payments
Ensure clean and accurate accounts in the ADT system
Confirm information meets billing and compliance requirements
Address and appropriately resolve complaints using de-escalation processes
Implement PROMISE and CARES behaviors in every encounter
Educate patients about insurance benefits and liabilities
Financially clear accounts at time of service through account review
Obtain and enter demographic and financial information
Obtain missing insurance details, including policy number, group number, date of birth, and insurance phone number
Contact payers directly when needed

Requirements

What you’ll need

High school diploma or GED required
Six months of healthcare experience or one year of customer service
Must pass the two-week Patient Access Academy with an 85% or higher
CHAA/CHAM or similar certification preferred
Basic understanding of insurance, medical terminology, billing codes, and registration processes preferred
Basic knowledge of Medicare and other regulatory guidelines
Ability to manage conflict and request supervisor assistance when needed

Benefits

Comp & perks

Medical, dental, and vision insurance
Short-term and long-term disability insurance
Group term life insurance
Optional voluntary benefits
Employee Wellness rewards program
Gift cards and other wellness rewards
Wellness challenges, webinars, and preventive screenings
Drug-free and tobacco-free employer
Smoke-free campuses