Patient Access Advocate – Emergency Department

Presbyterian Healthcare Services

. Perform primary registration of patient accounts for self-pay, government and commercial accounts for scheduled and unscheduled visits .

Posted 9/28/2026part-timeAlbuquerque • New Mexico • United StatesJunior💰 $16 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration processes, insurance verification, and compliance with Medicare guidelines. Proficient in managing patient interactions and resolving conflicts while ensuring accurate account information for billing.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationConflict ResolutionMedical TerminologyEPIC Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Account ManagementBilling CodesKeyboarding SkillsHealthcare ComplianceFinancial Clearance

Soft Skills

Customer ServiceDe-EscalationWayfinding Assistance

Tools & Technologies

ADT SystemMicrosoft Office

Certifications & Qualifications

CHAACHAM

Industry Keywords

MedicareHealthcare SettingInsurance BenefitsRegistration Process

About the role

Key responsibilities & impact

Perform primary registration of patient accounts for self-pay, government and commercial accounts for scheduled and unscheduled visits
Update patient demographics and verify insurance
Collect point-of-service liabilities
Document registration information within the ADT system
Confirm accurate account information to ensure clean billing
Apply knowledge of Medicare (CMS) and other compliance regulatory guidelines
Provide customer service to patients and families during registration
Provide wayfinding assistance to patients and visitors
Address and attempt to resolve complaints using de-escalation processes
Manage conflict and request supervisor assistance when needed
Educate patients about insurance benefits and liabilities
Review accounts to ensure financial clearance at time of service

Requirements

What you’ll need

High school diploma/GED
6 months experience in healthcare setting or 1 year customer service background
Pass 2 week Patient Access Academy with a passing score of 85% or higher within 6 months of start
CHAA, CHAM or other industry equivalent certification preferred
Basic understanding of insurance preferred
Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred
Basic understanding of registration and healthcare
Demonstrated strong keyboarding skills
Knowledge of Microsoft Office Products
Pass EPIC proficiency test required with an 85% score at completion of the Epic Training class

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
Group term life insurance
Optional voluntary benefits
Employee Wellness rewards program
Gift cards and other rewards for participating in wellness activities