Patient Access Advocate – Emergency Department

Presbyterian Healthcare Services

. Complete registration for scheduled and unscheduled emergency department visits .

Posted 10/9/2026part-timeAlbuquerque • New Mexico • United StatesJunior💰 $16 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration processes, insurance verification, and billing compliance while effectively managing patient interactions and conflict resolution. Proficient in maintaining accurate patient accounts and educating patients on insurance benefits.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationBilling ComplianceConflict ManagementHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical TerminologyBilling CodesRegistration ProcessesInsurance EligibilityFinancial Information Collection

Soft Skills

De-EscalationCustomer ServiceCommunication

Tools & Technologies

ADT System

Certifications & Qualifications

CHAACHAM

Industry Keywords

HealthcareMedicareRegulatory Guidelines

About the role

Key responsibilities & impact

Complete registration for scheduled and unscheduled emergency department visits
Update patient demographics and collect financial information
Obtain missing insurance information, including policy number, group number, date of birth, and insurance phone number
Verify insurance eligibility and benefits through electronic systems or direct payer contact
Collect point-of-service payments and ensure accounts are financially cleared
Maintain clean and accurate accounts in the ADT system
Confirm information meets billing and compliance requirements
Address and attempt to resolve complaints using de-escalation processes
Educate patients about insurance benefits and liabilities
Implement PROMISE and CARES behaviors in every encounter

Requirements

What you’ll need

High school diploma or GED required
Six months of healthcare experience or one year of customer service
Must pass the two-week Patient Access Academy with an 85% or higher
Basic understanding of insurance, medical terminology, billing codes, and registration processes preferred
CHAA/CHAM or similar certification preferred
Ability to manage conflict and appropriately request supervisor assistance
Basic knowledge of Medicare and other regulatory guidelines

Benefits

Comp & perks

Medical, dental, and vision insurance
Short-term and long-term disability insurance
Group term life insurance
Optional voluntary benefits
Employee Wellness rewards program
Gift cards and other rewards for participating in wellness activities