Patient Accounting Collections Specialist

Presbyterian Healthcare Services

. Follow up on, collect, and resolve outstanding accounts receivable .

Posted 10/5/2026full-timeRemote • New Mexico • United StatesMid-LevelSenior💰 $17 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in accounts receivable management, including follow-up on outstanding claims and effective communication with insurance companies and patients. Possesses a solid understanding of healthcare billing processes, compliance with HIPAA regulations, and the ability to work collaboratively in a fast-paced environment.

Highest-signal resume keywords

Accounts Receivable ManagementICD-10, HCPCS, CPT Codes KnowledgeMicrosoft Office Suite ProficiencyHIPAA ComplianceProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounts Receivable Follow-UpClaim Submission ProcessesRevenue Cycle ProcessesElectronic Processing of 837 and 835Coordination of Benefits Knowledge

Soft Skills

Organizational SkillsVerbal Communication SkillsWritten Communication SkillsAttention to DetailTeam Collaboration

Tools & Technologies

EpicFinThriveFISS/DDEPresbyterian Health Plan Provider PortalPayer Portals

Industry Keywords

Healthcare Clerical ExperiencePHS Policies and ProceduresCMS Rules and RegulationsHigh-Speed Internet RequirementsConfidential Workspace

About the role

Key responsibilities & impact

Follow up on, collect, and resolve outstanding accounts receivable
Perform accounts receivable follow-up for assigned work queues and miscellaneous A/R reports
Contact insurance companies, patients, and employers regarding outstanding claims
Provide medical records, itemized statements, and other information requested by insurers
Maintain systems for timely follow-up on outstanding claims
Identify and report insurance payer issues with supporting documentation
Consult with the lead regarding difficult claims
Communicate issues to teammates and the Follow-up & Collection Supervisor
Refer accounts for adjustment, agency placement, or attorney referral according to PHS guidelines
Cross-train in Patient Accounting Department areas
Document accounts according to PHS policies and procedures
Operate Epic, FinThrive, FISS/DDE, Presbyterian Health Plan Provider Portal, payer portals, and Microsoft Office Suite
Participate in team meetings and proactively communicate work-related ideas and concerns
Maintain positive working relationships with team members and PHS departments
Meet goals and objectives in compliance with PHS policies and CMS rules and regulations
Perform other duties assigned by the Follow-up & Collection Supervisor and/or Manager

Requirements

What you’ll need

High School diploma or GED required
Less than 1-year healthcare clerical or customer service experience preferred
Experience with Microsoft Office Suite products preferred
Excellent organizational, problem-solving, verbal and written communication skills
Attention to detail and ability to interact effectively with other functional areas and management teams
Strong work ethic and ability to work effectively in a team environment
Ability to prioritize and manage a high-volume workload
Ability to work in a fast-paced environment and adapt to changing payer regulations and requirements
Basic knowledge of ICD-10, HCPCS, CPT codes, Revenue Codes, UB04 and HCFA 1500 claim forms preferred
Understanding of electronic processing of 837 and 835 preferred
Basic knowledge of coordination of benefits and Medicare MSPQ preferred
Basic knowledge of payer requirements and claim submission processes for major insurance carriers and intermediaries
Basic knowledge of revenue cycle processes
Ability to provide a confidential, HIPAA-compliant home workspace free from distractions
High-speed DSL or cable modem for home office with minimum 25 Mbps download and 10 Mbps upload speed
Must maintain confidentiality and adhere to HIPAA guidelines/regulations

Benefits

Comp & perks

Medical, dental, and vision coverage
Short-term and long-term disability insurance
Group term life insurance
Optional voluntary benefits
Employee Wellness rewards program with gift cards and wellness activities
Remote work arrangement
Home office requirement supported by high-speed DSL or cable modem access