Contract Customer Care Representative

Prescryptive Health, Inc.

. Develop a deep understanding of Prescryptive’s customers and their needs .

Posted 10/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $26 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong problem-solving skills and a customer-first mindset while providing empathetic customer service in a fast-paced environment. Proficient in using Salesforce for case management and possesses a deep understanding of healthcare operations and customer care processes.

Highest-signal resume keywords

Customer Service ExperienceSalesforce ProficiencyProblem-Solving SkillsHealthcare Operations KnowledgeExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceProblem-SolvingCase ManagementHealthcare OperationsProduct Knowledge

Soft Skills

EmpathyAdaptabilityCollaborationAttention to Detail

Tools & Technologies

SalesforceCase Management Tools

Certifications & Qualifications

Active Pharmacy Technician License

Industry Keywords

Pharmacy Benefit Manager (PBM)Health PlanPharmacy Setting

About the role

Key responsibilities & impact

Develop a deep understanding of Prescryptive’s customers and their needs
Provide prompt, accurate, and empathetic customer service via phone, email, and case systems (Salesforce)
Identify issues, escalate trends, and contribute improvement ideas
Collaborate with product and operations teams to share feedback that enhances the customer experience
Assist with customer communications during product updates or launches
Acquire detailed knowledge of Prescryptive’s products, workflows, and support tools
Help refine and document internal customer care processes

Requirements

What you’ll need

Experience in a customer service or healthcare operations role (PBM, health plan, or pharmacy setting a plus)
Active pharmacy technician license preferred but not required
Strong problem-solving skills with a customer-first mindset and sense of urgency
Ability to thrive in a fast-paced, evolving environment and manage multiple systems simultaneously
Tech-savvy and comfortable using Salesforce or similar case management tools
Excellent written and verbal communication skills
Reliable work setup with computer, external monitor, keyboard, mouse, and private workspace suitable for confidential calls
Must be able to work shifts between Monday–Friday, 5:00 a.m. to 7:00 p.m. PT and/or Saturday–Sunday, 7:00 a.m. to 4:00 p.m. PT, including occasional holidays
Must be an independent contractor residing in one of the listed states: Alabama, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Mississippi, Nebraska, North Carolina, North Dakota, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, or Wyoming
Reliable internet and a suitable private workspace for confidential calls

Benefits

Comp & perks

Prescryptive will provide a laptop, monitor, headset, keyboard, and mouse for the duration of the contract
This is a contract role and therefore not eligible for Prescryptive employee benefits