Associate Client Implementation Manager

Press Ganey

. Own and manage standard client onboarding projects for mid-market clients .

Posted 9/24/2026full-timeSouth Bend • Illinois • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client onboarding projects, particularly within healthcare environments, while effectively managing project timelines, deliverables, and stakeholder communication. Proficient in utilizing project management tools to enhance operational efficiency and support SaaS implementation.

Highest-signal resume keywords

Client-Facing Project CoordinationHealthcare OperationsSaaS ImplementationProject Management ToolsInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project CoordinationData IntegrationProduct DeploymentProcess ImprovementWorkflow Understanding

Soft Skills

Problem-SolvingProactive CommunicationCollaboration

Tools & Technologies

SmartsheetJiraSalesforce

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Healthcare Client EnvironmentsMulti-Stakeholder EnvironmentsImplementation Methodology

About the role

Key responsibilities & impact

Own and manage standard client onboarding projects for mid-market clients
Serve as the day-to-day client contact, ensuring alignment on objectives, timelines, and deliverables
Coordinate with cross-functional delivery teams to execute configurations, data integrations, and product deployments
Identify project risks and issues early and collaborate with supervisors on resolution strategies
Provide clear, proactive communication to clients and internal stakeholders
Support clients in understanding workflows, product configurations, and training pathways
Maintain accurate project plans, status reports, and documentation
Contribute to process improvements by sharing feedback and supporting team initiatives
Build foundational expertise in healthcare client environments, Qualtrics products, and implementation methodology

Requirements

What you’ll need

3–5 years of experience in client-facing project coordination, healthcare operations, or SaaS implementation
Ability to manage multiple priorities in a fast-paced environment
Strong interpersonal, communication, and problem-solving skills
Experience with project management tools such as Smartsheet, Jira, or Salesforce preferred
Familiarity with healthcare provider organizations and multi-stakeholder environments is a plus
Bachelor’s degree required in business, healthcare administration, project management, or a related field

Benefits

Comp & perks

Reasonable accommodations for qualified individuals with disabilities or disabled veterans during the hiring process
Diverse, inclusive, and authentic workplace
Equal Employment Opportunity/Affirmative Action employer