Associate Principal, Healthcare Consulting

Press Ganey

. Lead analytics and insight development for consulting engagements focused on patient experience, member experience, quality improvement, operational excellence, and organizational transformation .

Posted 9/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $145,000 - $215,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient experience, quality improvement, and operational excellence within healthcare consulting. Proficient in data analysis, dashboard development, and strategic planning to drive organizational transformation and enhance client engagement.

Highest-signal resume keywords

Patient Experience ImprovementHealthcare ConsultingData Visualization DevelopmentPerformance MeasurementProject Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisQuantitative InsightsHealthcare Quality MetricsPerformance ImprovementDashboard DevelopmentPredictive ModelingAdvanced Excel ProficiencyPower BITableauHCAHPS

Soft Skills

Communication SkillsFacilitation SkillsCollaborationProblem-SolvingInfluencing Stakeholders

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointPower BITableauPress Ganey

Industry Keywords

Healthcare TransformationOperational ExcellenceQuality ImprovementMember ExperienceIntegrated Delivery Network

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Lead analytics and insight development for consulting engagements focused on patient experience, member experience, quality improvement, operational excellence, and organizational transformation
Translate complex datasets into clear, executive-level recommendations and strategic action plans
Facilitate workshops, executive briefings, strategic planning sessions, and performance review meetings with senior healthcare leaders
Partner with clients to design, implement, and sustain experience transformation initiatives
Establish success metrics and measurement frameworks demonstrating engagement impact and return on investment
Manage multiple client workstreams while ensuring exceptional quality and timely delivery
Analyze Press Ganey and client datasets to identify performance trends, root causes, gaps, and improvement opportunities
Develop dashboards, scorecards, presentations, and data visualizations supporting executive decision-making
Leverage quantitative and qualitative insights to guide strategy development and operational improvement
Collaborate with subject matter experts, analytics teams, and engagement leaders to validate findings and develop recommendations
Identify leading indicators and performance drivers related to patient experience, quality outcomes, employee engagement, and operational effectiveness
Build trusted relationships with healthcare executives, physician leaders, and operational stakeholders
Serve as a strategic thought partner on experience improvement, culture transformation, and quality excellence initiatives
Support opportunity identification, proposal development, solution design, and engagement scoping
Contribute to client retention and expansion by delivering measurable value and identifying deeper partnership opportunities
Partner with consultants, product leaders, project managers, and analytics teams across client engagements
Promote best practices, knowledge sharing, and continuous improvement across the consulting organization
Contribute to the evolution of consulting methodologies, tools, frameworks, and thought leadership

Requirements

What you’ll need

5+ years of progressive experience within a health system, integrated delivery network, academic medical center, large medical group, or healthcare services organization
Demonstrated experience in patient experience, quality improvement, performance improvement, operational excellence, or healthcare transformation initiatives
3+ years of healthcare consulting or other client-facing advisory experience
Experience working with patient experience measurement programs, including HCAHPS, Press Ganey, or related quality and experience initiatives
Exceptional analytical, quantitative, and problem-solving capabilities
Proven ability to analyze complex healthcare datasets and communicate findings to executive and operational audiences
Experience developing dashboards and data visualizations using Power BI, Tableau, or similar analytics platforms
Advanced proficiency in Microsoft Excel and PowerPoint
Strong understanding of healthcare quality metrics, performance measurement, regulatory reporting, and continuous improvement methodologies
Outstanding communication, presentation, facilitation, and executive consulting skills
Ability to effectively influence stakeholders and drive action through data-driven recommendations
Strong project management and organizational skills with the ability to manage multiple priorities in a fast-paced environment
Highly collaborative, adaptable, and solutions oriented
Comfortable operating independently while managing client relationships and engagement deliverables
Bachelor's degree in Healthcare Administration, Public Health, Business, Health Informatics, Data Analytics, Nursing, or a related field required
Equivalent combinations of education and relevant healthcare consulting experience will be considered
Candidates with experience in member experience, health plans, payer organizations, or related healthcare settings are preferred
Master's degree in Healthcare Administration (MHA), Public Health (MPH), Business Administration (MBA), Nursing, or a related discipline preferred
Experience supporting executive-level strategic planning, organizational transformation, or large-scale performance improvement initiatives
Knowledge of inpatient operations, patient flow, nursing operations, service excellence, and care delivery redesign
Experience with advanced healthcare analytics, predictive modeling, and performance benchmarking
Prior experience working with senior health system executives and physician leaders

Benefits

Comp & perks

Competitive benefits package
Discretionary bonus or commission tied to achieved results
Reasonable accommodations for qualified individuals with disabilities or disabled veterans in the hiring process