Client Implementation Manager

Press Ganey

. Serve as the primary point of contact for clients throughout the onboarding experience .

Posted 10/22/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client-facing project management and operations within the healthcare sector, focusing on client satisfaction, effective communication, and successful project delivery. Proficient in improvement methodologies and data analytics to enhance client experiences and outcomes.

Highest-signal resume keywords

Client-Facing Project ManagementHealthcare Industry ExperienceImprovement Methodology KnowledgeData Analytics ProficiencyExcellent Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementData AnalyticsImprovement MethodologyProduct ConfigurationImplementation Strategy

Soft Skills

Interpersonal SkillsListening SkillsPresentation SkillsProblem ResolutionCustomer Experience Focus

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

HealthcareClient SatisfactionStakeholder EngagementImplementationPost-Sales Handoff

About the role

Key responsibilities & impact

Serve as the primary point of contact for clients throughout the onboarding experience
Coordinate all activities from post-sales handoff through implementation, go-live, and handoff to Delivery Teams
Partner with stakeholders to align on product needs, timelines, and implementation strategy
Provide day-to-day oversight of client implementations, understand client goals and use cases, recommend and guide product configuration, set expectations, and establish priorities
Build strong client relationships and communicate client feedback internally
Partner with Delivery Team to complete product configuration and manage deliverable timelines
Collaborate across departments and teams to reconcile competing priorities and maximize client satisfaction and project success
Engage appropriate PGForsta experts and create seamless handoffs to other departments and post-implementation support
Identify and escalate implementation and client-satisfaction challenges and risks before they become critical
Provide product overviews and connect clients with training and education opportunities

Requirements

What you’ll need

Minimum 5 years of relevant experience in a client-facing project management, consulting, or operations role; ideally in a healthcare related field
Excellent interpersonal, communications, listening, and presentation skills
Solid working knowledge of improvement methodology, best practices, and data analytics
Proven track record of successfully delivering complex projects and attaining high client satisfaction
Ability to work in a fast-paced environment while prioritizing competing client needs
Obsession with customer experience including follow-up and problem resolution
Ability to travel up to 5% to provide client support both virtually and onsite, via webinar/group meeting or individual consultation
Bachelor’s degree
5 years minimum of prior relevant experience in a client-facing project management, consulting, or operations role; ideally in a healthcare related field

Benefits

Comp & perks

Reasonable accommodations for qualified individuals with disabilities or disabled veterans during the hiring process
Training and education opportunities