Patient Experience Advisor

Press Ganey

. Serve as a trusted strategic partner to clients, owning the day-to-day relationship and driving measurable improvements in patient experience .

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $81,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient experience improvement within the healthcare sector, leveraging data analytics and industry best practices to drive strategic decision-making and measurable outcomes. Strong interpersonal and communication skills facilitate effective collaboration with clients and internal teams.

Highest-signal resume keywords

Patient Experience ImprovementHospital CAHPS (HCAHPS)Clinician & Group CAHPS (CG-CAHPS)Data AnalyticsImprovement Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalyticsImprovement MethodologiesPatient Experience ProgramsStrategic Decision-MakingPerformance Reviews

Soft Skills

Interpersonal SkillsCommunication SkillsPresentation SkillsProblem-SolvingExecutive Presence

Tools & Technologies

Press GaneyBenchmarking FrameworksToolkitsBlogsCase Studies

Industry Keywords

HealthcarePatient ExperienceOperational ChallengesEmerging TrendsClient Engagement

About the role

Key responsibilities & impact

Serve as a trusted strategic partner to clients, owning the day-to-day relationship and driving measurable improvements in patient experience
Apply understanding of the healthcare landscape, emerging trends, operational challenges, and organizational priorities to guide clients toward high-impact strategies and solutions
Collaborate with internal teams and client stakeholders to align goals, identify opportunities, and implement patient experience programs
Leverage data analytics, industry best practices, peer benchmarking, and proprietary frameworks to deliver proactive, insight-driven recommendations
Lead day-to-day execution of client improvement strategies and coordinate Press Ganey support teams
Develop understanding of client stakeholder challenges and align solutions and insights to support strategic decision-making
Deliver on-demand and proactive improvement support using analytics and thought leadership
Collaborate with consulting, marketing, data science, and knowledge management teams to create and adapt toolkits, blogs, case studies, and scalable insights
Partner with Application Support Specialists to ensure timely follow-through aligned with client patient experience strategies
Work with product, technology, and delivery teams to identify market trends and inform solution development
Coordinate and present regular client performance reviews with the Managing Director
Lead and support industry programs, webinars, online communities, and events
Collaborate with the Growth team to identify client needs and opportunities and deliver best-practice recommendations

Requirements

What you’ll need

Minimum 5 years in healthcare, with a strong focus on patient experience improvement
In-depth knowledge of Hospital CAHPS (HCAHPS) and Clinician & Group CAHPS (CG-CAHPS) required
Exceptional interpersonal, communication, and presentation skills, with a polished executive presence
Strong grasp of improvement methodologies, data analytics, and industry best practices
Passion for patient experience, proactive in problem-solving, and committed to follow-through
Comfortable in a fast-paced environment with the ability to manage multiple priorities
Willingness to travel up to 25% for client engagements
Bachelor’s degree required

Benefits

Comp & perks

Competitive benefits package
Discretionary bonus or commission tied to achieved results
Reasonable accommodations for qualified individuals with disabilities or disabled veterans in the hiring process