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Client Relationship Analyst – Mid-Level
PRIME ENERGY. Manage a portfolio of consumers served in Brazil’s Free Energy Market .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing consumer portfolios within Brazil's Free Energy Market, with a strong focus on client relationship management, regulatory compliance, and analytical problem-solving. Proficient in developing strategic presentations and solutions that enhance client satisfaction and business growth.
Highest-signal resume keywords
Client Relationship ManagementBrazil's Free Energy Market ExperienceRegulatory Knowledge in Electricity SectorAdvanced Excel SkillsBachelor's Degree in Engineering, Business Administration, or Economics
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Energy ContractingMarket AnalysisRegulatory Risk IdentificationConsultative Solutions DevelopmentData Analysis
Soft Skills
Clear CommunicationCustomer FocusAnalytical ThinkingSolution Orientation
Tools & Technologies
Microsoft Office
Certifications & Qualifications
Class B Driver's License
Industry Keywords
Electricity SectorFree Energy MarketConsulting ContractsPortfolio RetentionClient Satisfaction
About the role
Key responsibilities & impact- Manage a portfolio of consumers served in Brazil’s Free Energy Market
- Coordinate and monitor migration processes to the Free Energy Market with CCEE, distribution companies, and other market participants
- Monitor and analyze rules, procedures, resolutions, and communications related to the electricity sector
- Serve as the primary point of contact among clients, regulatory bodies, and industry organizations
- Lead processes related to energy contracting and management
- Monitor the Monthly Energy Balance and short-term market operations
- Develop executive presentations, studies, and customized analyses for clients
- Ensure responsive, consultative, and high-quality service
- Identify regulatory risks and business opportunities, proposing solutions
- Manage the renewal of consulting contracts
- Develop new business in partnership with the Sales and Product teams
- Participate in developing management and relationship strategies focused on portfolio retention, client satisfaction, and growth
Requirements
What you’ll need- Experience in customer service and client relationship management
- Experience managing consumers in Brazil’s Free Energy Market
- Knowledge of the regulatory and operational dynamics of the electricity sector
- Advanced Excel skills and proficiency in Microsoft Office
- Bachelor’s degree in Engineering, Business Administration, Economics, or a related field
- Class B driver’s license
- Willingness to travel
- Clear and objective written and verbal communication
- Consultative, analytical, and solution-oriented profile
- Strong customer focus and a passion for service
- Reside in São Paulo, SP, or Juiz de Fora, MG
Benefits
Comp & perks- Employment under Brazil’s CLT labor regime
- Market-competitive salary
- Profit-Sharing and Results Program (PLR)
- Transportation allowance, where applicable
- Meal allowance
- Medical insurance
- Dental insurance
- Wellhub (formerly Gympass)
- Life insurance
- Education assistance
- Career development plan