Billing Specialist

Prime System Solutions

. Review customer contracts, MSAs, SOWs, amendments, and renewals.

Posted 10/31/2026full-timeRemote • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in contract administration and billing operations, with a strong focus on managing agreements and ensuring compliance with contract terms. Proficient in using ConnectWise Manage and Excel for accurate billing and reporting.

Highest-signal resume keywords

Contract AdministrationConnectWise ManageBilling OperationsExcel ProficiencyMSP Billing Models

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract InterpretationBilling ReconciliationRevenue RecognitionAudit ProcessesInternal Controls

Soft Skills

Attention To DetailClear CommunicationProblem-Solving

Tools & Technologies

ConnectWise ManageNetSuitePax8Microsoft CSP

Industry Keywords

MSPFinance OperationsContract-To-Cash ProcessesService Level AgreementsChange Order Management

About the role

Key responsibilities & impact

Review customer contracts, MSAs, SOWs, amendments, and renewals.
Set up and maintain agreements, service additions, billing cycles, and renewal settings in ConnectWise Manage.
Check that agreement configuration, engineer time, services delivered, and invoices align with contract terms.
Support onboarding teams in confirming that project work is within the signed scope.
Track renewals, expirations, pricing changes, cancellations, and mid-term service changes.
Audit agreements and investigate billing discrepancies, missed charges, or services no longer being delivered.
Reconcile agreement additions against vendor subscriptions, such as Pax8 or Microsoft CSP, where applicable.
Support Finance with month-end reviews, audit requests, billing disputes, and related NetSuite records.
Maintain agreement documentation, reporting, and setup standards.
Collaborate with Sales, Project Management, Service Delivery, and Finance to support customer onboarding, agreement changes and renewals, and billing questions.
Identify scope changes requiring a signed change order before work proceeds.

Requirements

What you’ll need

At least three years of experience in contract administration, billing operations, or finance operations—ideally in an MSP or technology services environment.
Hands-on experience with ConnectWise Manage agreements, additions, billing cycles, and invoicing.
Ability to interpret contracts and translate their terms into accurate system configuration.
Knowledge of MSP billing models, including recurring, fixed-fee, project, and time-and-materials billing.
Strong Excel skills and excellent attention to detail.
Clear communication skills and confidence to raise questions when work or services fall outside the signed contract.
NetSuite experience (nice to have).
Experience with Pax8, Microsoft CSP, or other vendor billing reconciliation (nice to have).
Familiarity with ConnectWise reporting, ticketing, and time-entry workflows (nice to have).
Knowledge of revenue recognition, contract-to-cash processes, audits, or internal controls (nice to have).